Duties and Responsibilities for the Field Service Engineer:

The ideal candidate will reside in Memphis, TN or other major metropolitan area of the Region, within 1 hour of a major airport.

• Acts as immediate technical support for any and all field service issues on site or via phone support to customers or colleagues
• Troubleshoots and commissions equipment and planned preventative maintenance on machines
• Provides on-site and off-site customer training
• Supports sales representatives and other independent services to maintain a high level of service for our Anritsu customers
• Tests and repairs equipment to ensure that product specifications are met
• Functions as the liaison with OEMs on system communications
• Assists with management of the Anritsu showroom, demo equipment, and maintenance requirements
• Assists with system demonstrations, acceptance testing, and sales calls
• Completes X-Ray product testing and writes a corresponding report for the customer as required
• Networks for new sales channel organizations in open territories
• Manages emails, task lists, maintenance data documentation, and calendars in Outlook, Excel, Word, CRM
• Uses a variety of hand and power tools and electric meters in performing duties including Precision Measurement Devices for State/Federal RSO regulations
• Complies with safety regulations and maintains clean and orderly work areas