Exact Leak Detection (ELD)

About us:

Exact Leak Detection (ELD) is a leak detection and plumbing company. ELD has been at the forefront of the leak detection industry due to superior professionalism, high quality service, and a strong commitment to customer service.

Exact Leak Detection is looking for a full-time self-motivated Office Assistant Team Member with a minimum of 1 year experience in an office setting, seeking long-term employment with growth opportunities, benefits and a friendly team-centered work environment.

The Office Assistant Team Member will provide administrative support to the operation of the office. Assists the Dispatch Department with incoming work orders, dispatching technicians, miscellaneous projects. Supports managers and employees through a variety of tasks related to the organization. Responsible for maintaining confidential and sensitive information.

Significant Duties:

· Provide clerical and secretarial support to others in the office to maintain an efficient office environment.

· Answering phones, clients updates.

· Assigned to schedule plumbing technicians -new insurance and not-insurance leak detection calls that come in through email, whether being request by an adjuster or the homeowner.

· Updating and maintaining logs on dispatch calls.

· Address clients needs related to Service Calls.

· Provide support to the field technicians to maintain superior customer service.

· Responsible for contact third party vendors to schedule calls.

· Maintaining excellent communication between the office, pluming technicians and clients.

· Ability to work well with other under deadline driven situations and respond to changes in priority tasks.

· Flexible in assisting other dispatch roles when back up is needed

· Others duties as assigned

Required Skills:

• One year preferred experience working as an Office Team Member/Office Setting
• High School diploma or equivalent.
• Required customer service experience
• Proficient of MS Office
• Strong Computer Skills
• Excellent clerical and organizational skills to keep track of schedules, routes and personnel. Attention to detail.
• Ability to relay information in a fast-paced environment.
• Capability to learn new systems and processes quickly
• Ability to multi-task, answer calls on a continuous basis, and coordinate multiple appointments
• Active listening, written/verbal communication and interpersonal skills to collaborate with others.

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person