As a vital member of our team in the role of Office Assistant/ Order Entry Clerk, you will be instrumental in facilitating the seamless handling of customer orders. Your meticulousness, precision, and adeptness at working swiftly will significantly enhance the effectiveness of our operations. If you possess a solid clerical foundation, feel at ease with electronic systems, and thrive in dynamic work settings, we urge you to submit your application. Training opportunities are available for suitable candidates.

The preferred candidate will demonstrate a solid grasp of order entry procedures, impeccable data entry proficiency, and effective collaboration within a diverse team. Key attributes include keen attention to detail and precision in data input, exceptional communication abilities for seamless teamwork, adeptness at thriving in a dynamic setting while handling various tasks concurrently, proactive problem-solving aptitude, and preferably, a fundamental understanding of inventory management principles. Additionally, strong interpersonal skills are essential for supporting customers while aligning with the company's objectives.

Responsibilities:

The ideal candidate for this role will demonstrate the ability to work autonomously, remain composed in a fast-paced setting, efficiently handle multiple tasks, and swiftly resolve issues.

Order Status Monitoring:

Proactively address any issues or delays in the processing of orders.

Coordinate closely with the warehouse and logistics team to ensure seamless order fulfillment.

Collaborate with other departments to resolve order-related concerns and enhance processes.

Perform regular reviews of order entries to detect and rectify errors.

Implement quality control protocols to reduce discrepancies in order processing.

Order Entry:

Monitor incoming orders from various platforms like Amazon, Walmart , and Shopify.

Validate order details for accuracy.

Manage inventory allocation.

Communication:

Collaborate with the sales team to clarify order specifications and resolve discrepancies.

Work with the warehouse team to confirm order details and address inquiries or issues.

Communicate with customers regarding shipping, payments, and return merchandise authorizations.

Data Maintenance:

Maintain precise and up-to-date customer information in NetSuite

Collaboration:

Work closely with the warehouse and logistics teams to ensure seamless order fulfillment.

Collaborate with other departments to resolve order-related matters and enhance processes.

Partner with the marketing team to support customer acquisition and list building.

Engage with the sales team to stay informed about the market.

Quality Assurance:

Conduct routine reviews of order entries to identify and rectify errors.

Implement quality control measures to minimize discrepancies in order processing.

Job Type: Full-time

Pay: $18.00 - $20.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person