Position: Bilingual Front Desk Receptionist

Company: Cool Smiles Orthodontics

Location: Corona - Tustin, Southern California

Job Type: Full-time

Pay: $15.00 to $18.00 per hour (Compensation commensurate with experience)

Benefits:

• 401(k) with matching
• Health insurance
• Paid time off
• Paid holidays
• Free orthodontic care for immediate family
• Uniform allowance

Schedule: Monday to Friday, 8:30 AM to 5:30 PM (Friday 8:00 AM to 5:00 PM)

Overview: Are you passionate about making a difference and creating beautiful smiles? Cool Smiles Orthodontics is seeking a dynamic Bilingual Front Desk Receptionist to join our team. As the first point of contact for our patients, you'll play a crucial role in delivering exceptional customer service and ensuring a positive experience for everyone who walks through our doors.

Responsibilities:

• Warmly greet and assist patients upon arrival and dismissal.
• Address patient inquiries and concerns in accordance with company policies.
• Manage incoming calls and schedule appointments efficiently.
• Maintain and update appointment book
• Confirm appointments and follow up on no-shows or cancellations.
• Register patients and ensure accurate chart filing
• Handle cash transactions with precision
• Maintain cleanliness and organization of the waiting area
• Support strategic local marketing initiatives to drive brand awareness and patient growth
• Perform additional duties as assigned by the Office Manager or PDM

Required Skills and Qualifications:

• High school diploma or equivalent
• Minimum 1 year of experience in a customer service role
• Fluency in English and Spanish (Bilingual proficiency required)
• Strong interpersonal skills and ability to connect with diverse individuals.
• Exceptional multitasking abilities and attention to detail
• Proficiency in basic computer skills
• Positive attitude, proactive problem-solving skills, and ability to work effectively under pressure.

Working Conditions:

• Fast-paced environment with frequent patient interaction
• Opportunities for personal and professional growth
• Adherence to standard office hours with occasional flexibility required.

Join our team and become part of a supportive community dedicated to creating beautiful smiles and positively impacting lives. Apply now to embark on a rewarding career with Cool Smiles Orthodontics!