Eurofins TestOil helps large industrial facilities reduce their costs and avoid unexpected downtime through the implementation of our oil analysis program and the use of predictive maintenance.

We are looking to add another remarkable member to our shared services team. This person must love helping solve technical issues with a high level of customer service. You will be joining a team who enjoys collaborating and engineering solutions that will scale as the company grows. If you enjoy a fast-paced working environment and you would like to be a part of this exciting and growing business, apply today!

Responsibilities:

• Ticket Triage – This individual will be primarily responsible for gathering as much information as possible from the person who submits each IT request. They will serve as the liaison between the IT requester and the assignee. Once the ticket has all the pertinent information, the individual will determine if the ticket needs escalated and who the ticket gets assigned to.
• Diagnosing and Repairing PCs – This individual will be primarily responsible for diagnosing day-to-day computer issues including repairing hardware issues or replacing a failed computer as quickly as possible
• Imaging and deploying new PCs – This individual will be primarily responsible for setting up new PCs that are required by the organization.
• General End-user-support – This individual will be primarily responsible for assisting all end-users with issues relating to (but not limited to): general operating system issues or questions, Outlook issues or questions, printer issues, and peripheral issues, assisting users with setting up equipment for presentations.
• Maintaining IT inventory and asset management system – This individual will be primarily responsible for maintaining all IT Assets and maintaining the all storage organization equipment.
• Maintain security protocols, updates and patches – This individual will be responsible for helping the team identify and provide resolutions to system peripheral and application updates and patches. Will be required to follow and identify systems, patches and processes that will maintain the security of all business systems they are responsible for.

Required knowledge, skills & abilities:

• Experience with basic PC troubleshooting – including computer hardware, computer peripherals, office printers, and wireless technologies
• Familiar with and experience with troubleshooting Windows operating systems
• Familiar with and experience with troubleshooting Microsoft Office application issues
• A basic level understanding of modern network architecture
• Excellent communication skills, patience working with others, and is able to see all tasks through to completion with little or no supervision.

Desired knowledge, skills & abilities:

• PowerShell experience
• CSP Experience
• VoIP technologies experience
• Office 365 Experience
• Software Rollout/Deployment experience
• Virtualization/ESXI Experience
• Windows server management
• Networking Knowledge

Job Type: Full-time

Application questions

You have requested that Indeed ask candidates the following questions:

· How many years of help desk experience do you have?

· What is the highest level of education you have completed?

· Are you willing to undergo a background check, in accordance with local law/regulations?

Work Remotely

• No

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Experience level:

• 1 year

Schedule:

• Monday to Friday
• On call

Education:

• High school or equivalent (Required)

Ability to Relocate:

• Strongsville, OH 44149: Relocate before starting work (Required)

Work Location: In person