Description

PURPOSE OF THE POSITION

The Manager, Video Production manages the people, processes, and tools related to video production and distribution for the Fulfillment Services Center. The Manager is responsible for ensuring efficient, effective fulfillment of video orders and pro-actively pursues and implements process improvement to increase profitability.

JOB DUTIES

• Hires, trains, and manages a team of video supervisors and coordinators

• Manages all aspects of the video production workflow for the Fulfillment Services Center

• Designs and implements strategies to maximize efficient use of production capacity

• Streamlines job assignment and order prioritization processes

• Reviews KPI with direct reports

• Provides feedback to the team regarding performance expectations, utilizing KPI tracking, reporting, and related process improvement

• Consolidates and manages defect tracking

• Designs and implements strategies for defect reduction and to improve client deliverables or create new ones

• Enables a continuation model that facilitates efficient workflow between work shifts

• Communicates with clients to provide technical support regarding Esquire’s video products

• Communicates and collaborates with stakeholders to resolve issues

• Manages video-related data center file storage levels

• Designs and implements policies, procedures, and task outlines to facilitate accurate, timely production of orders

• Other duties as assigned

Qualifications

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of video production-related technical skills or the ability to develop these skills

• Skill in using TMPEG, YesLaw Sync Generator, TimeCoder, and NetSuite

• Skill using Microsoft Excel, Outlook, PowerPoint, and Word

• Ability to gather, interpret, and analyze data and make recommendations based on findings

• Ability to adapt communication style to varying audiences.

• Excellent interpersonal, verbal, and written communication and organizational skills

• Ability to plan work effectively and with a deep attention to detail

• Ability to meet the deadlines assigned

• Ability to make sound decisions

• Ability to multi-task and shift priorities

• Ability to resolve challenges and suggest process improvements

• Ability to work under pressure

• Ability to take direction from more than one supervisor

REQUIRED QUALIFICATIONS

• High school diploma or GED required; Associates degree or higher preferred

• Client service experience in an office setting

PREFERRED QUALIFICATIONS

• 2 years of experience in Esquire’s Fulfillment Services Center

• Previous experience with video editing

• Previous experience using NetSuite

• Previous legal or law firm work experience

MEASUREMENTS OF SUCCESS

• Consistently meets deadlines

• Effectively supports team members

• Meets expectations for accuracy, productivity, and work volume

• Demonstrates continual improvement in process and employee development

• Promptly resolves challenges and issues related to Primary Video Production

PHYSICAL ENVIRONMENT AND WORKING CONDITIONS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Workspace is within a normal office environment with little exposure to excessive noise, dust, temperature and the like.

• The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.