Customer Service Representative

Duties:

- Provide exceptional customer service to clients via phone, email, and chat
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Assist customers with product information, order placement, and issue resolution
- Process orders, returns, and exchanges accurately and efficiently
- Maintain customer records and update account information as needed
- Collaborate with other team members to ensure customer satisfaction
- Follow company policies and procedures for handling customer inquiries and complaints

Experience:

- Previous experience in a customer service role preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving skills and ability to think critically
- Proficient in using computer systems and software applications
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Detail-oriented with a focus on accuracy and efficiency

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

If you are passionate about providing exceptional customer service and have the skills required for this position, we would love to hear from you. Apply now to join our team of dedicated Customer Service Representatives!

Job Types: Full-time, Part-time

Pay: $7.75 - $8.00 per hour

Experience level:

• 2 years

Shift:

• Day shift
• Evening shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to commute/relocate:

• Abilene, TX 79602: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person