Production Administrative Assistant

Why Us? Our Employees Feel: challenged, fulfilled, engaged, rewarded, supported through a family feel and fun environment.

We are Erickson Foundation Solutions, specializing in Foundation Repair, Concrete Repair, Radon Mitigation, Waterproofing and everything “Basementy”! We are proud to be part of the SupportWorks and Basement Systems Networks which allows us access to the best support and products on the market!

• Family Feel: Family owned and operated for over 40 years!
• Work Life Balance: Monday - Friday, No weekends, 7 Paid Holidays!
• Culture: Become a part of a family-oriented team atmosphere.
• Impact: We help make our homeowner's lives better!

As a Production Administrative Assistant, you will collaborate with our production team and represent the company for quality assurance calls, assisting with permitting, coordinating paperwork for jobsites and following up on a variety of subjects.

ESSENTIAL JOB FUNCTIONS

• Coordinates and ensures all paperwork, data entry, and correspondence regarding projects and sold jobs is accurate, timely, and completed according to company procedure.
• Serves as the point of contact for customers, including answering questions, confirming installations, assists with permitting, providing pre-installation information, assuring quality, and solving problems.
• Works to ensure our crews have what they need to be successful at their installations, including accurate and timely communication about job details, coordinating utility locations, and preparing any special needs of an installation.
• Provides tactical support to the company’s departments.
• Provides customers with a remarkable experience.

POSITION REQUIREMENTS

• Knowledge of customer service principles and practices.
• Bilingual Preferred
• Skill in operating a personal computer and programs.
• Skill in verbal communication.
• Ability to understand, speak, read, and write English.
• Ability to handle a variety of tasks.
• Ability to perform accurate data entry.
• Possess talent and personal traits:
• Customer Orientation
• Attention to Detail
• Following Policy
• Organized Workplace
• Persistence
• Teamwork

EDUCATION AND EXPERIENCE

High school diploma or GED preferred;

1 years of experience in customer service; or,

A combination of education and experience that illustrates a proven track record in this field.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Customer service: 1 year (Preferred)

Ability to Relocate:

• Hudson, NH 03051: Relocate before starting work (Required)

Work Location: In person