Equifax is looking for a Product Manager to join the Equifax Digital Solutions (EDS) team. As a Product Manager at Equifax, you are responsible for the lifecycle success of a specific product portfolio providing collaboration and direction to the teams that build and improve them. You will also help ensure we are making strategic product decisions by gaining a solid understanding of market conditions and laying out a product vision that delivers unique value based on customer demands.

What You'll Do

• Working with an amazing team of PMs, Engineers, Customer Success Managers, Salespeople and Data Scientists. You’ll have a ton of resources to draw from and great people to collaborate with!

• Aligning teams to transition customers from an in-market product while managing considerations such as: customer health, diverse use cases, feature usage and customer communications.

• Learning customer needs and managing migration cohorts through meeting with customers and performing product discovery.

• Defining, prioritizing and road-mapping the features we’ll need to accommodate our customers current and future needs.

• Creating, tracking and communicating success metrics, including defining churn targets.

• Driving value proposition incentives, including developing a pitch, building migration support tools, and working with the sales and finance teams on financial incentives.

• Finding upsell opportunities and working with Sales and Customer Success teams to maximize opportunities from big changes.

• Developing data, SDK and API strategies with your Engineering partners.

• Supporting the customer content team to write comprehensive product documentation regarding functionality changes.

• Building a financial model for the transition of costs and revenue between the products.

• Partnering with the customer success team to transition clients en-masse and ad-hoc to the new product.

• Triaging and supporting bug resolution and new feature requests.

• Making data-informed decisions—leveraging data to better understand behaviors, but also knowing its limitations.

What Experience You Need

• 5 years of product management experience.

• Proficiency in performing customer discovery, including customer interviews, analyzing customer data and identifying patterns or trends to inform migration plans.

• Excellent communication skills, including the ability to effectively communicate with cross-functional teams and stakeholders.

• Experience working with engineering teams to implement solutions and address technical challenges.

• Basic understanding of API and data storage patterns and tradeoffs.

• A customer-centric mindset with a focus on delivering value and ensuring a positive customer experience throughout the migration process.

What Could Set You Apart

• Proven ability to develop and execute migration strategies to ensure seamless transitions for customers.

• Experience at a fraud, identity verification or financial crimes company.

• Expertise in financial modeling.

• Technical acumen, including software development experience, non-trivial understanding of APIs, SDKs and data storage.

• Familiarity with project management methodologies and tools to effectively plan and track migration projects.

• A bachelor’s degree or higher in business, computer science, economics or marketing.