The Customer Service Representative works in a call center environment supporting consumer calls surrounding credit reports. This is an opportunity for a customer focused individual to elevate a consumer's experience with a call center representative. We are looking for strong communication skills, rapport building and personalities that fit into our team and client focused culture.

What you’ll do

• Assist external consumers with credit related concerns and inquiries.

• Explain credit/consumer report content, and Reseller and Credit Reporting Agency (CRA) requirements and processes..

• Utilize multiple systems and applications.

• Initiate consumer copy and dispute requests within FCRA specified guidelines. • May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff, and may assist in other duties as assigned.

• Maintain Individual performance relative to inbound call metrics, and quality standards in relation to department goals and objectives.

• Perform proper security authentication to safeguard all Personal Identifying Information (PII).

• Be comfortable coming into the office Monday - Friday.

What experience you need

• High School Diploma or GED equivalent required.

• Basic MS Office skills or GOOGLE skills.

• Good verbal and written skills, ability to communicate clearly and concisely.

• Ability to work under pressure and remain flexible to changing schedules and demands

• Ability to apply common sense, understanding and problem solving.

What could set you apart

• Previous Call Center experience preferred

• Credit Experience/knowledge preferred

• Bilingual (Spanish) preferred