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For external candidates, this position has to sit in our Chicago or Atlanta office and will be required to come into the office on Tuesdays, Wednesdays, and Thursdays.
A Customer Success Manager (CSM) is a self-starter who demonstrates an owner’s attitude towards our clients. The CSM partners with clients to identify and meet business objectives, ensures clients receive maximum value from our solutions, and provides proactive support with the goal of promoting overall customer satisfaction, product adoption, retention, and revenue expansion. This role will be working with commercial clients. The book of business consists of high-touch, strategic accounts.
Facilitate Post-Sales Implementation program management by establishing implementation and deployment success criteria and helping customers develop a plan to achieve objectives and maximum solution value expectations
Assess customer health by driving adoption, monitoring solution usage, resolution of reported issues and being the voice of the customer for future product roadmaps
Act as the connecting thread for internal teams with the customer across the customer journey, ensuring needs are met and pain points are eliminated, leading to account retention and renewals
Provide business insights through regular interaction and deep knowledge of the customer and Equifax business, while also educating clients on the business value of the solutions, the relationship and application of industry best practices
Ability to travel occasionally (up to 25% of the time)
Minimum 5 years experience in Customer Success Manager role or similar
Proven success in relationship building type role, able to maintain relationships, negotiate and consult
Proven track record in meeting sales objectives
Bachelor’s degree
Experience on analytic-based projects
Commercial data knowledge
Experience using Salesforce and Google Suite
Strong communication and interpersonal skills
Equifax is required by law to include a good-faith salary range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets; experience and training; and other business and organizational needs. At Equifax, it is not typical for an individual to be hired at or near the top of the range for their role. A reasonable estimate of the current range is $109,000 to 140,000. This position is also eligible for our incentive compensation program.
Full Time
Arts & Culture
$110k-154k (estimate)
05/01/2024
06/30/2024
equifax.com
MABLETON, GA
7,500 - 15,000
1899
Public
JUDITH ODHIAWBO
$3B - $5B
Arts & Culture
Equifax is a credit reporting agency that offers risk modeling, identity threat protection and verification solutions to businesses and individuals.
The following is the career advancement route for Customer Success Manager, Commercial positions, which can be used as a reference in future career path planning. As a Customer Success Manager, Commercial, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager, Commercial. You can explore the career advancement for a Customer Success Manager, Commercial below and select your interested title to get hiring information.