132 Customer Success Manager Jobs in Chicago, IL
CADDi is Hiring a Customer Success Manager Near Chicago, IL
About Us:
CADDi is a global supply chain company on a mission to "unleash the potential of manufacturing". The company strives to transform the manufacturing industry through its primary offering "CADDi Manufacturing", a one-stop service for procurement and manufacturing that utilizes original technologies to optimize quality, cost, and delivery within its supply chain infrastructure. In mid-2022, CADDi launched "CADDi Drawer," a cloud-based data utilization system to further digital transformation in the manufacturing industry.
https://techcrunch.com/2023/07/05/caddi-raises-89m-series-c-to-scale-its-b2b-supply-chain-marketplace-for-manufacturing-parts/
Job Description:
We are seeking a dynamic and results-driven Customer Success Manager, to join our team and champion the success of our customers. They will work closely with the sales and marketing teams in defining and executing strategies to improve the experience of our customers and expand our market presence in the US market. If you're a strategic thinker with a passion for customer success and are excited to be part of a growing startup, we want you on our team.
JOB RESPONSIBILITIES
- Client Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition and comprehensive understanding of our products/services.
- Account Management: Develop and nurture strong relationships with key clients, serving as their primary point of contact and advocate within the company.
- Customer Engagement: Proactively engage with clients to understand their evolving needs, identify opportunities for growth, and ensure overall satisfaction.
- Issue Resolution: Collaborate with cross-functional teams to address customer concerns, troubleshoot issues, and implement effective solutions.
- Strategic Planning: Work closely with clients to develop and execute strategic plans that align with their business goals and maximize the value of our offerings.
- Renewals and Upsells: Drive customer retention through successful contract renewals and identify opportunities for upselling additional products or services.
- Feedback Collection: Systematically gather customer feedback and insights to provide valuable input for product development and improvement.
- Reporting and Analysis: Generate and analyze customer success metrics, providing regular reports to internal stakeholders and identifying areas for improvement.
Job Summary
Full Time
IT Outsourcing & Consulting
$98k-138k (estimate)
01/28/2024
05/01/2024
corp.caddi.jp
KURAMAE, KANTO
50 - 100
2017
YUSHIRO KATO
$10M - $50M
IT Outsourcing & Consulting
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The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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