OUR STORY
Hood Container Corporation is a family-owned, mill-to-market company specializing in containerboard and kraft paper, corrugated boxes, high graphic displays, and contract packaging.
Our commitment to customer happiness, employee well-being, environmental stewardship, and operational excellence drive our business. Over the last eight years, Hood Container Corporation has grown to become one of the top ten Paper and Packaging Companies in the United States. Our integrated company resources allow for a unique dynamic that evolves with every addition to our geographic footprint. We excel at offering the benefits of a large corporation while operating as a boutique business building close relationships with our customers.
Our Mission: Through our unwavering commitment to safety, innovation, and sustainability, we passionately deliver indispensable value to our customers, employees, suppliers, communities, and stakeholders.
Our Vision: A unified culture that creates innovative customer solutions.
WHAT WE ARE LOOKING FOR:
Hood Container Corporation is searching for a Customer Service Representative for the Atlanta, Georgia box plant. The Customer Service Representative takes and processes customer orders and addresses all customer inquiries and complaints. CSR's need to be self-driven, highly independent, and have a passion for satisfying all customer needs.
DUTIES AND RESPONSIBILITIES
Take customer orders either directly from customers or sales representatives.
Place orders on a timely basis for purchases of tooling, materials, and supplies to be used in production.
Process billing.
Handle customer complaints and questions and follow-up with appropriate internal personnel as required.
Maintain customer files.
Process new items.
Process purchase orders.
Coordinate accounting credits.
Record and distribute customer order changes.
Fax or e-mail confirmations to customers.
Assist sales personnel as appropriate and assist in generating supplemental sales (sales calls).
Track warehouse items to ensure availability and that agreed upon minimum/maximum levels are followed. Analyze monthly usages and re-stocking per customer.
Comply with company policies and procedures.
Additional duties as assigned by management.
EDUCATION and/or EXPERIENCE
High school diploma or GED
Candidates are PREFERRED who offer the following:
Experience working in a manufacturing environment.
Computer data-entry experience
Experience in the corrugated box industry
LANGUAGE SKILLS
Excellent communication skills. Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals. Ability to write routine reports and correspondence.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, divide in all units of measure. Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram (graphic) form. Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists.
TECHNICAL SKILLS
Application knowledge and skill for computer data entry
Application knowledge of products and production processes
Quality standards – both ISO and QS
PHYSICAL DEMANDS
Employees are regularly required to walk and talk and hear, stand, and sit. Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
While performing the duties of this job, the employee may be exposed to hot, cold, or humid conditions, moving mechanical parts, and fumes or airborne particles. The noise level in the work environment is usually loud.
HCCSalary