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Sales Support Specialist 1st Shift

Austin, TX | Full Time
25 Days Ago

Job Description

 

SUMMARY OF POSITION

 

The Sales Support Specialist manages customer jobs from order approval to finished product, including all front office and production aspects. This position is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES 

 

  • Assists in estimating for customers
  • Creates and approves job tickets for the shop floor
  • Assists plant manager with any emergency problems
  • Communicates with customers on updates for projected timelines for projects
  • Manages trouble-shooting of emergency orders for customers
  • Participates in meetings with production staff and front office staff
  • Enters Customer Orders in ERP system (Microsoft PrintVis)
  • Utilizes Salesforce to manage communications with sales team, customers and management
  • Follows up on all customer transactions in a timely manner
  • Ensures CARs are created by quality department and communicated to customer
  • Provides timely and accurate information to incoming customer order status and product knowledge requests.
  • Processes customer orders/changes/returns according to established department policies and procedures.
  • Works closely with the credit department to resolve disputed credit items.
  • Provides timely feedback to internal team members regarding service failures or customer concerns.
  • Partners with the sales team to meet and exceed customer service expectations.

 

NON-ESSENTIAL FUNCTIONS AND RESPONSIBILITIES 

 

  • Sends out sample products to customers
  • Packages orders for delivery
  • Assists other plant employees with tasks when staffing is an issue
  • Performs other duties as assigned

 

JOB KNOWLEDGE, SKILLS & ABILITIES

 

  • Flexible packaging knowledge is preferred but not a must
  • Knowledge of film substrates used in the industry is preferred but not a must 
  • Excellent customer service via phone, email and in person 
  • Pre-press and pre-press workflow knowledge a plus
  • Knowledge of estimates and customer expectation a plus
  • Excellent time management skills
  • Basic IT structure knowledge 
  • Knowledge of a web to print order system a plus
  • Must be deadline driven and have a sense of urgency
  • Must be adaptable and flexible 
  • Must have a great customer focus and be action oriented
  • Should have experience in Word, Excel and Google Suites 

 

EXPERIENCE AND EDUCATION

 

  • 2-3 years of experience in a customer service-related field
  • Associates degree with relevant major preferred
  • Experience working in a manufacturing environment
  • Computer data-entry experience
  • Preferably 1 years industry specific customer relations experience. 

 

WORK ENVIRONMENT

 

  • Most of the time in a professional office setting with some regular time on the production floor.  
  • While performing the duties of this job, the employee could be around, moving mechanical parts and vibration
  • ePac believes in a collaborative and cross trained workforce and encourages all employees to learn all facets of our company. This role will have the ability to learn and train on operational functions throughout the company for career advancements

 

ePac is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EEO Poster

ePac 1 

Skills for Sales Support Specialist 1st Shift

The job skills required for Sales Support Specialist 1st Shift include Sales Support, Customer Service, Data entry, Time Management, salesforce,and Customer Focus etc. Having related job skills and expertise will give you an advantage when applying to be a Sales Support Specialist 1st Shift. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Sales Support Specialist 1st Shift. Select any job title you are interested in and start to search job requirements.

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Career Path for Sales Support Specialist 1st Shift

The following is the career advancement route for Sales Support Specialist 1st Shift positions, which can be used as a reference in future career path planning. As a Sales Support Specialist 1st Shift, it can be promoted into senior positions as a Sales Assistant Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Sales Support Specialist 1st Shift. You can explore the career advancement for a Sales Support Specialist 1st Shift below and select your interested title to get hiring information.

How to Become a Sales Support Specialist

If you are interested in becoming a Sales Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Sales Support Specialist for your reference.

Step 1 Understand the job description and responsibilities of a Sales Support Specialist

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Step 2 Knowing the best tips for becoming a Sales Support Specialist can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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