96 Patient Service Representative Jobs in Tulsa, OK
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Envision Header is Hiring a Patient Service Representative Near Tulsa, OK
Envision Imaging of Tulsa is adding a Patient Service representative to the team!
Monday - Friday 9:00 AM - 5:30 PM | Position pay range: $15.50 - $18.65
Summary/Objective:
The Patient Service Representative (PSR) serves as a representative of the company in patient, guest, and referring provider interactions. They will create an environment that provides spectacular service by facilitating a seamless patient registration process. PSRs will: determine the patient check-in status, verify & scan insurance and ID cards when required, collect time of service payments if applicable, update & scan paperwork to the medical record as needed, and update the patient’s status in ERIS to indicate the patient is ready for their exam to begin. Additionally, PSRs must assist with answering the phones and supporting the center operations staff to ensure a spectacular patient experience.
Essential Functions
1. Provides a friendly and warm greeting to all, including patients, providers, and guests.
2. Answers inbound calls to the Center.
3. Checks scheduled patients in/out and ensures proper documentation is received from the patient.
4. Obtains patient consent to receive electronic notifications (SMS and/or email).
5. Listens to patient, provider and any customer complaints. Communicates to Patient Services Supervisor and/or Area Manager as needed.
6. Ensures accurate data entry for patient registration.
7. Assists with medical records as needed.
8. Manages eRIS Center workflow: including daily schedule, report delivery queues and collection of TOS.
9. Stays up-to-date on known carrier related issues and is able to identify carrier specific concerns, (i.e. out of network, specific plan limitations, etc.)
10. Monitors schedule and ensures all data, attachments, history, etc. have been done before exam is completed.
11. Reschedules and cancels appointments as needed/directed (receives incoming/outgoing calls to patients).
12. Monitors waiting room to avoid extended wait time and assist patients as needed.
13. Requests orders and process new/same-day requests.
14. Other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
1. Communication Proficiency.
2. Organizational Skills.
3. Time Management.
4. Problem Solving/Analysis.
5. Customer/Client Focus.
6. Collaboration Skills.
Supervisory Responsibilities
This position has no supervision responsibilities.
Work Environment
This job operates in an outpatient clinical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.
Travel
No travel is expected for this position.
Job Qualifications
Minimum Qualifications/Experience:
- One plus year of experience providing exceptional customer service – healthcare environment preferred
- Detail oriented, self-motivated, a problem solver and a team player
- Ability to navigate multiple computer screens and browsers quickly and accurately
- Ability to excel in a very fast-pace team environment
- Ability to continuously “exceed” company and customer expectation
- Strong communication skills & professional demeanor
Education/Certifications:
Minimum of High School diploma or equivalent (GED)
Additional Eligibility Qualifications
None required for this position.
Compliance
Adheres to Envision’s Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Company.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Other duties may be assigned as needed by supervision.
Company Benefits
Below is a list of benefits that are offered to employees, once eligibility is met.
- Health Benefits: Medical/Dental/Vision/Life Insurance
- Company Matched 401k Plan
- Employee Stock Ownership Plan
- Paid Time Off Paid Holidays
- Employee Assistance Program
OSHA Exposure Rating: 1
It is reasonably anticipated NO employees in this job classification will have occupational exposure to blood and other potentially infectious body fluids.
Envision Radiology is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by application federal, state or local law.
Job Summary
Full Time
$39k-52k (estimate)
03/29/2024
04/02/2024
The job skills required for Patient Service Representative include Customer Service, Patient Registration, Communication Skills, Data Entry, Problem Solving, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Service Representative positions, which can be used as a reference in future career path planning. As a Patient Service Representative, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Service Representative. You can explore the career advancement for a Patient Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Patient Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Service Representative job description and responsibilities
Patient service representatives are sometimes known as patient advocates, patient access specialists or service coordinators.
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May schedule appointments for a multi-specialty group, and have a working knowledge of providers, understanding systems, processes, and services rendered.
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Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
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Patient Service Representatives provide excellent customer service and assist patients by completing general office and registration tasks before and after patient visits.
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A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Service Representative jobs
Open the Patient Service Representative Cover Letter Template.
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Patient confidentiality must remain a primary concern.
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Know how to feel, express and receive gratitude.
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Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
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Deeply familiar with managing patient flow and ensuring that all empty appointment slots are filled according to the facility’s protocol.
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Step 3: View the best colleges and universities for Patient Service Representative.
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