70 Customer Service Representative Jobs in Frederick, MD
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Environmental Systems Products is Hiring a Customer Service Representative Near Frederick, MD
Customer Service Representative at our Frederick Maryland vehicle emissions testing center (VEIP)
Job Description:
- Explain waiver procedures. Review applications for waivers; check VIR for complete and adequate information. Perform waiver inspections and grant or deny waivers according to MVA regulations. Explain waiver denials to motorists, documenting the reason(s) for denial.
- Give tests results to motorists.
- Assist motorists with extension requests; issue extensions in accordance with state guidelines.
- Perform janitorial and facility care tasks as required.
- Perform emissions tests as needed.
- Perform other duties as assigned by station management.
- This is a leased position through Carmel Staffing Solutions.
PRIMARY RESPONSIBILITIES
- Answer questions via phone on all company-supported software applications.
- Troubleshoot equipment problems.
- Determine the source of the equipment problem and advise the customer on appropriate action.
- Answer general program questions from motorists.
- Document resolutions for future reference.
- Provide inbound sales support.
Minimum Qualifications:
- High school diploma or equivalent
- Successful completion of certification training program for customer service/emissions testing
- Thorough knowledge of test procedures
- Automotive knowledge and/or customer service background is preferred, but not required
- Excellent organization skills with keen attention to detail
- Must be able to communicate politely with the general public
- Frequent standing, up to 90% of the time
- Ability to perform emissions testing as needed
Job Summary
Full Time
$41k-52k (estimate)
05/12/2024
05/16/2024
The job skills required for Customer Service Representative include Customer Service, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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