EPS, WHAT IS THAT?

As your LOCAL, DIVERSE, and ECO-FRIENDLY pest control company, we pride ourselves on taking care of our customers, community, and you. American owned and operated for more than 50 years, Environmental Pest Service (EPS) and its brands Bug Out and Arrow Environmental Services, have become ingrained in the community and is now part of a partnership of quality companies providing termite and pest control, lawn care*, wildlife exclusion/extraction*, pest control insulation and moisture control services throughout the Southeastern United States.

OUR VALUES
Act with Integrity Be Respectful Innovate Show Dedication Demonstrate Team Spirit Stay Safe!

OUR VISION
To be the leading provider of professional pest control services to homeowners and businesses in the Southeastern United States!

OUR MISSION
To provide the most effective, convenient pest control services from friendly, innovative, and dedicated professionals who deliver best-in-class customer service

EPS REWARDS

Competitive Hourly Wage SPIFFs Incentive Program(s)

FREE COMPANY BENEFITS
We will provide company-paid life insurance

PAID TIME OFF
Up to (20) paid time off days, annually, including vacation and holiday pay

HEALTH & WELLNESS
Medical/Prescription Drug, Dental and Vision Plans

RETIREMENT
We invest in your future by offering a fully vested company match after (6) months of employment

Your Responsibilities

We are looking for Call Center Specialists with strong communication and customer service skills, attention to detail, the ability to close sales, strong follow up skills and the ability to contribute to a positive work environment.

• Answers and manages inbound/outbound calls
• Will engage customers in conversation to qualify each call, determine sales need and provide information on company products and services following call flow guidelines
• Attain Conversion goals of lead to call and positive action and other performance metrics
• Creates service accounts for new customers
• Collects payments and applies to proper account
• Schedules inspections and/or quality control visits for sales inspectors and technicians
• Navigating multiple programs simultaneously, entering data real time, placing orders, searching existing accounts, all while comfortably maintaining a friendly conversation
• Adopts new products, sales and marketing skills from direct Sales Manager coaching and training
• Sharing customer service, sales and marketing ideas with fellow Sales team members
• Meet or exceed all Minimum Performance Standards as set forth
• Attain Monthly Development Plan goals regularly
• Must follow attendance guidelines to meet our customers' needs
• Documents all customer calls accurately on customer’s account and forwards to appropriate associate
• Enters lead information into database (PestPac and Velocify) accurately and schedule appointments
• Assists with customer service-related inbound callers during high-volume peak calling hours
• Resolves billing issues, offer resolutions, and apply credits/adjustments when appropriate
• Completes service agreements
• Develops strong communication with platform branches to continuously improve customer experiences
• Provides excellent communication and people skills to build trust and create positive customer experiences by placing an emphasis on customer satisfaction
• Additional projects as assigned

Our Minimum Requirements

• High School or equivalent
• Previous inside sales and/or customer service experience is preferred
• Exceptional written, verbal, and interpersonal communication skills
• Strong customer service skills
• Working knowledge of Microsoft Word, Excel and Outlook required
• Ability to work on Saturdays
• Ability to calculate basic math
• Must be able to pass seven-year criminal background check
• Must be able to pass substance abuse testing