About us

Enterfusion is a small business in Orlando, FL. We are agile, collaborative and customer-centric.

Our work environment includes:

• Modern office setting
• Casual work attire
• Relaxed atmosphere
• On-the-job training

A successful Help Desk Technician will possess the ability to troubleshoot issues related to software and hardware, possess an in-depth knowledge of computer software and hardware, and have exceptional customer service skills. The Help Desk Technician is the first point of contact for customers and must be able to accurately triage tickets. This is a fast-paced work environment which presents employees with the opportunity to both be challenged by, and gain experience with, new and emerging technologies.

Basic Qualifications:

• Bachelor’s Degree in Computer Science, Information Technology, or related discipline or more than 2 years of related experience
• 2 years of desktop support
• 2 years of remote troubleshooting
• 2 years of Azure or Intune experience
• A general understanding of computers, networks and how they are used in business and/or strong desire to expand tech knowledge
• Working knowledge of Microsoft suite office tools (MS Word, Excel, etc.)
• Ability to work in a team and communicate effectively
• Excellent written and verbal communication skills
• High accuracy with details
• Excellent phone skills/etiquette to answer and direct calls

REQUIRED SKILLS:

• Experience supporting at least one of the following IT technologies:
• AWS cloud server platform (particularly S3, EC2, VPC) or Microsoft Azure services.
• Windows 2012 Server or newer active directory services
• Troubleshooting enterprise grade network equipment
• VoIP server technologies (Asterisk, Switchvox or Cisco Unified Communications).
• Ubiquiti or Cisco Wi-Fi devices troubleshooting and support.
• Microsoft O365 management (advanced support/migrations)
• Windows 10 or 11 Desktop OS troubleshooting and support
• Related certifications a plus

Responsibilities:

• Ticket triage and general customer service.
• Travel on-site to complete projects up to 15% of working days.
• Troubleshoot customer IT issues.
• Prioritize service tickets by urgency.
• Configure computers and software.
• Configure and integrate networks.
• Configure and upgrade hardware and software systems.
• Delete unwanted files from hard drives and computer systems and remove viruses from infected computers.
• Ensure that all systems are backed up properly to prevent data loss.
• Troubleshoot hardware, software, and internet connectivity problems.
• Identify the resolution to a problem.
• Administration of servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches utilizing management software and scripts.
• Make hardware device recommendations to sales team.
• Performs other duties as assigned.

Job Type: Full-time

Pay: $48,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday
• Weekdays

Application Question(s):

• Are you willing to travel up to 15% of working days?

Experience:

• Help desk: 1 year (Required)
• Azure or AWS: 1 year (Preferred)

Ability to Relocate:

• Orlando, FL 32803: Relocate before starting work (Required)

Work Location: In person