13 Partner Success Manager Jobs in Canada, KY
Enphase Energy is Hiring a Partner Success Manager Near Canada, KY
Enphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with our revolutionary microinverter technology, which turns sunlight into a safe, reliable, resilient, and scalable source of energy to power our lives. Today, the Enphase Energy System helps people make, use, save, and sell their own power. Enphase is also one of the fastest growing and innovative clean energy companies in the world, with approximately 68 million products installed across more than 145 countries.
We are building teams that are designing, developing, and manufacturing next-generation energy technologies and our work environment is fast-paced, fun and full of exciting new projects.
If you are passionate about advancing a more sustainable future, this is the perfect time to join Enphase!
About the role:
What you will do:
- Gain in-depth knowledge of Solargraf software and keep up to date on regular development cycles and new features released.
- Product innovation, collaborate with the product team to run beta cycles with current solargraf users, demonstrating upcoming features to clients for testing and feedback prior to general audience deployments.
- Build solid relationships with customers with open and interactive communication,
- Monitor and maintain high levels of customer engagement and satisfaction, track accounts for low engagement,
- Maintaining client relationships B2B, including monitoring software usage, ongoing touch points, and escalating feature requests raised to the product team.
- Escalation points for account owners to raise feature requests and bugs, triaging these issues into the product and development team. Keeping users up to date when these have been released.
- Deal with customer complaints, listening to identify possible resolutions, give the best client experience possible to all customers,
- Onboarding and training new accounts; assisting them to adopt the software through account set up and customization. Assisting with program functionality, through phone calls, texts, screensharing.
- Ensures client issues are dealt with in an efficient manner, informing the senior team.
- Understanding of company capabilities and service, and effectively communicates all offerings, to the client.
- Process cancellation requests, refunds, chargebacks, and credit card declines, following internal processes with detailed documentation.
- Success driven mindset.
- Able to learn quickly to keep up to date with the regular development cycles and new features released on the platform.
- B2B, account management or business development experience.
- Excellent customer service.
- Great communication style, written and spoken.
- Ideally someone with SaaS, Software or Solar experience.
- Medical, Dental and Vision Care
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- ESPP
- Paid Vacation
- Paid Sick Time
- Tuition Reimbursement
- 10 Paid Holidays
- 401(k) Retirement Savings Plan
- Short Term Disability Insurance (STD) & Long-Term Disability Insurance (LTD)
- Life and Accidental Death and Dismemberment Benefits (AD&D)
- Voluntary (Optional) Life Insurance
- Pet Insurance
- Savings on Solar Products
- Employee Assistance Program (EAP)
Job Summary
Full Time
$107k-143k (estimate)
04/04/2024
06/03/2024
enphase.com
Fremont, CA
1,000 - 3,000
Related Companies
The job skills required for Partner Success Manager include Account Management, Futures, Onboarding, Business Development, Managed Services, B2B, etc. Having related job skills and expertise will give you an advantage when applying to be a Partner Success Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Partner Success Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Partner Success Manager positions, which can be used as a reference in future career path planning. As a Partner Success Manager, it can be promoted into senior positions as a Partnership Business Development Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Partner Success Manager. You can explore the career advancement for a Partner Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Partner Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Partner Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Partner Success Manager job description and responsibilities
Responsible for leading and managing our partner's overall success, adoption, and implementation.
02/27/2022: Long Beach, CA
Lead and conduct kick-off meetings for partners to establish engagement model and partner strategy.
02/21/2022: Wilmington, DE
Partner Success Managers look out for their customer’s business and work with them to find solutions to pain points.
02/16/2022: Oakland, CA
Nurture, grow and manage a portfolio of partners to support the Benefit Pocket customer proposition.
03/02/2022: Albany, NY
Own the day-to-day relationship with the partners, manage the challenges and find the best outcomes for the business and the partner.
03/15/2022: Troy, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Partner Success Manager jobs
Has several years of experience in Partner Management.
04/17/2022: Las Cruces, NM
Experience in Direct Marketing and Campaign Management.
03/23/2022: Gainesville, FL
Step 3: View the best colleges and universities for Partner Success Manager.
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