You haven't searched anything yet.
Field Service Manager - Workspace Services
Onsite in Cincinnati, OH Monday-Friday 8:00 am- 5:00 pm
Minimum Knowledge, Skills and Abilities Required:
Core Function:
The IT Field Service Manager will play a pivotal role in ensuring the seamless delivery of IT services to our customers. You will lead and inspire a team of field service technicians and be responsible for managing all aspects of field service operations. In additional, the Field Service Manager will provide direction, guidance, and support to ensure optimal performance and achievement of department goals, while fostering a culture of accountability, professionalism, and continuous improvement with the team. The Field Service Manager position will be key in overseeing the scheduling and coordination of field service activities including installations, moves, repairs, and maintenance, to ensure timely and efficient service delivery. The Field Service Manager will oversee a particular area and be accountable for understanding IT service requirements, addressing inquiries, and resolving issues in a timely manner. The Field Service Manager will be responsible for overseeing all aspects of field service operations, including managing a team of field technicians, coordinating service delivery, regional projects, and ensuring customer satisfaction. Additionally, this role involves occasional travel, approximately 25% of the time, to various locations.
Essential Duties & Responsibilities:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or logical assignment to this position.
Supervisory Responsibilities:
Workforce management of Field Service Technicians including time & PTO management, performance reviews, coaching, disciplinary action, and more as necessary.
Physical and Mental Demands:
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multimedia; use hands to handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have the ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Mental Demands
While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, customers, and vendors. Employees must maintain composure in a fast-paced, high-quality environment where personal and team accountabilities are the defining factors.
General Office Environment
Work is generally sedentary in nature, but may require standing and walking for up to 15% of the time. Work is generally performed within an office environment, with standard office equipment available.
Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
Full Time
$104k-131k (estimate)
04/29/2024
05/14/2024
encore.tech
CINCINNATI, OH
25 - 50
2014
Private
JOHN KERR
<$5M
Investment Management