Summary of Responsibilities

Administer layout and installation of AIS RealTime’s customers RTLS systems. Installation of hardware and network systems. The position will ensure that an industry best practice process is employed to efficiently install our systems and will be responsible for achieving excellence in customer service and satisfaction. Requires up to 50% national travel.

Essential Responsibilities:

Manage customer relationships/expectations

• Deploy system on-time and per customer specifications

Interface with clients and customers in a professional manner, adhering to AIS RealTime Hospital Etiquette

Organize and prioritize work and solve problems as they arise

• Work in a dynamic team environment to meet customer deliverables
• Able to take initiative and work with minimal supervision
• Respond with maturity to interpersonal team challenges, sensitivity to needs of team members
• Resolve implementation issues at the customer site
• Accurately record tasks, hours by project and expenses and emailing them to the Operations Manager for review and submission to Accounting on a weekly basis

Perform pre-implementation, implementation and post implementation activities

• Install 20 bridges/day, 80 sensors/day, 32 monitors/day, and 80 tags/day (first pass) throughout hospital facilities with minimal re-work required.
• Follow project plan and direction from CSM and customer
• Document and organizing customer job files
• Perform to installation manuals
• Maintain a hospital’s network, tuning back to full redundancy. Support value improvement by investigating, managing and testing alerts.

Use tools to set up system

• Use software and/or hand tools as required by the job
• Able to familiarize one self with proprietary system administer tools, AirCalibrator, & Visio

Monitor system performance of customer installations

• Ensuring good performance and maintenance utilizing System Manager

Contribute to continuous improvement activities

• Develop tools for improved efficiency, product enhancement and customer satisfaction
• Innovative suggestions for improvement to AIS processes

Participate in the 360 degree evaluation process and provide performance input for tam members and team leaders.

Other projects and responsibilities may be added at the company’s discretion

Non-Essential Responsibilities:

Region/Render floor plan files to CAD CSE requirements

Essential Requirements and Qualifications:

Education:

• Minimum of an Associates’ Degree in Information Technology, related field or equivalent experience

Knowledge Requirements:

• Knowledge of Network Systems Security and Controls: TCP/IP, HTTP, LAN, WAN, WiFi, and Ethernet protocols. Familiarity with 802.11a/b/g/n and other RF standards.

Experience:

• OS: XP, Windows 7, Linux
• Advanced User of Software Packages: MS Office (Word, Excel, Outlook, and Power Point)
• Diagnose and repair PC hardware/ diagnose software problems
• Ability to setup servers preferred
• Required to configure and install LAN networks

Other Information:

• Ability to travel up to 50% nationally
• Ability to lift, move, and transport 25 lbs of computer equipment
• Ability to walk up to 4 miles daily, throughout customer site, including climbing into construction areas, basements, attics, storage areas, morgues
• Ability to kneel, stoop, crouch, bend, and reach is essential for physically affixing RFID tags on various customer assets
• Ability to verbally communicate with the customer in a timely fashion for reacting quickly to hospital or health emergencies, as well as for explaining to patients and hospital staff what you are doing or what you need to work on
• Ability to individually navigate a customer site / hospital
• Ability to bend, crouch and reach and climb ladders as needed when visiting customer sites (may also be required to use tools while on a ladder).
• Ability to efficiently communicate with Team Members, Partners and Customers

Job Type: Full-time

Pay: $36,000.00 - $55,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Travel requirement:

• Up to 50% travel

Work Location: In person