Enamel Dentistry in Austin, TX is looking for an experienced and highly motivated Dental Treatment Coordinator to join our team. As a Dental Treatment Coordinator, you will be responsible for providing exceptional customer service and support throughout the entire patient experience, from appointment booking to post-treatment care. You will be responsible for maintaining accurate records and scheduling appointments, as well as communicating treatment plan details to patients. You will also provide support and assistance to the dental team in order to ensure the highest quality of care. This is an excellent opportunity to develop your professional career in a fast-paced and rewarding environment. If you have excellent customer service and communication skills and a passion for providing superior dental care, we want to hear from you! Salary commensurate with experience, from $20-$24 per hour.

Responsibilities:

• Greet incoming patients in a friendly and welcoming manner
• Assist with office tours and explanation of our amenities for all new patients
• Responsible for opening the office and setting up lobby for patient success
• Turn on and set up front desk equipment, including TVs, iPads, computers, lobby music
• Prepare and present treatment plan and financial estimates to patients for all prescribed treatment
• Schedule patient treatment appointments; reschedule patients that miss their appointment and call patients that have not completed treatment
• Manage the Doctor and hygiene schedules to achieve utilization goals through efficient use of appointment time
• Work with the clinical team to effectively manage daily patient flow, providing communication and information to the appropriate individuals
• Assist patient with financial arrangements
• Complete pre-authorization
• Handle all treatment paperwork including consent forms, policy forms and exit paperwork
• Effectively communicate and develop a strong working relationship with the Doctor and promote teamwork through cooperative and professional behaviors
• Check patients out
• Answer and return incoming calls from patients
• Adhere to confidentiality, state, federal, and HIPAA laws and guidelines with regard to patient records
• Follow Enamel Dentistry Group policies and directions from Office Manager

• Dental financial coordinator experience-1 year minimum required
• Excellent communication skills
• Strong critical thinking skills
• Positive and professional demeanor
• Dental insurance experience- 1 year minimum required
• Ability to handle customer complaints effectively
• Open dental, slack, blue note, and google suite experience a plus
• 3rd party financing a plus
• Bilingual a plus

Why Choose Us

At Enamel Dentistry, we embrace a fun, hip, and inclusive culture that takes the fear and anxiety out of visiting the dentist. We’re serious about what we do, but we also believe in making office visits as enjoyable as possible for our patients. If this sounds like the place for you, we’d love to hear from you! Our team is always growing, and we’re looking for experienced, like-minded people to partner with. Come change the face of dentistry with us!