Who We Are: Shambaugh & Son L.P., a wholly-owned indirect subsidiary of EMCOR Group, Inc., is a customer-driven, single-source, self-performing construction/engineering firm. We specialize in the Design-Build method of construction resulting in fast-track delivery of the project improvements to our customers. We are one of the largest specialty contractors in the U.S. and the only one with all eight M.E.P (Mechanical, Electrical, Process, Automation, Refrigeration, HVAC, Plumbing, and Fire Protection) design and installation capabilities in-house. We perform more than $1 billion of construction projects per year with over 3,000 employees throughout 50 states from our home office in Fort Wayne, Indiana.

Our success has been driven by our ability to attract and retain dedicated, knowledgeable and seasoned professionals to become part of the Shambaugh team, as we continue to build on our 90 year Shambaugh success story. 

At Shambaugh, we recognize people as our most important resource and it is our mission to produce the industry’s highest level of quality services and productivity on every project in order to develop repeat customers, maximize return on investment, and provide professional growth opportunities for people in the organization. 

Job Summary: Responsible for managing service operations.

Shambaugh is looking for a Service Manager in Phoenix, Arizona.

Essential Duties and Responsibilities

• Responsible for managing service operations and programs designed to meet or exceed corporate objectives in the areas of revenue, sales, margin, and operating income.
• Ensure contractual obligations are met and actively participate in quickly resolving customer problems.
• Responsible for the identification, selection, and development of new and existing customer accounts.
• Grow service base by quoting and selling to new and existing customers
• Responsible for ensuring that all field work is completed on time, within budget and in a manner that meets customer expectations.
• Work with other branch personnel to ensure great customer service from the order to the delivery and beyond.
• Obtain and maintain all licensing required to perform job function, as applicable.
• Complete proper scheduling and execution of monthly calls as assigned by management.
• Execute processes and complete all required paperwork accurately and in a timely manner.
• Read architectural and mechanical drawings and determine proper sprinkler locations for new construction and remodel projects.
• Travel to job sites and meetings as required.

Qualifications

• 10 years’ experience in Fire Protection
• 3 years’ experience in a managerial position
• Previous sales experience
• Working knowledge of NFPA 13, 20, 25 & 72
• Expert knowledge of fire industry standard practices for service, inspections, and design
• Proficiency in Building Reports
• Reliable transportation, clean background & driving record, valid driver's license.
• Strong written and communication skills
• Expert level Microsoft Office preferred.
• NICET III certification preferred.

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal process -- it is probably fraudulent.