About Us:

Step into the future of hospitality and embark on a thrilling journey with us at the brand-new Embassy Suites by Hilton Asheville Downtown! As a team member of this new hotel, you will have the extraordinary opportunity to shape the guest experience from the ground up. This flagship hotel features a modern design, 188 spacious suites, amazing views of the Blue Ridge Mountains, over 7,500 square feet of meeting and event space and a 2,500 square foot rooftop restaurant and bar and is within walking distance of shops, restaurants, and entertainment venues. The hotel opens December 2023 and is located at 192 Haywood Street, Asheville, NC 28801.

The Role:

As a Front Desk Agent , you're not just handing out room keys – you're creating memories for our guests. From warm welcomes to efficient check-outs, you’ll be instrumental in making sure every detail of a guest’s stay is perfect.

What You'll Do:

• Welcome guests with a smile that sets the tone for their stay – friendly, relaxed, and inviting.
• Assist guests with information about local hotspots, hidden gems, and hotel services.
• Manage room reservations, modifications, and cancellations.
• Turn challenges into opportunities, resolving guest issues with patience and a can-do attitude.
• Collaborate with the behind-the-scenes team to ensure guest requests are met.
• Contribute your valuable insights in team meetings and daily huddles to elevate our service game.

Your Skills and Style:

• You've got a knack for customer service, honed through past experiences, preferably in hospitality.
• Your communication is clear, friendly, and professional.
• Attention to detail is your strong suit; no request slips through the cracks.
• Technology doesn't intimidate you – you're comfortable with reservation software and basic systems.
• Pressure is just another part of the job – you stay cool under all circumstances.
• Your schedule flexibility means you're open to varied shifts, weekends, and holidays.
• A high school diploma or equivalent is your foundation; any hospitality education is a plus.

The Perks – What’s in it for You:

• Competitive compensation that acknowledges your skills.
• Comprehensive medical and dental benefits for full-time team members, available on the first day of employment.
• Paid time off (PTO) and holiday pay to support work-life balance.
• Shine bright with our Team Member Recognition Program.
• Get involved through various company sponsored community service projects.
• Incentive and bonus plans based on hotel and individual performance.
• Opportunities for career growth and development
• Access to special discounts on stays and dining to share with friends and family

Get to Know Us More:

The Embassy Suites by Hilton Asheville Downtown is owned and managed by Parks Hospitality Group . We were voted a Best Place to Work in 2022 and 2023. Learn more about us by visiting our website: www.parkshotels.com .

Ready to Make Magic?

Step into the spotlight as a Front Desk Agent at the Embassy Suites by Hilton Asheville Downtown . If you're ready to create exceptional experiences for our guests and be a key player in our hospitality story, click “Apply” to submit a brief application. Let's make every stay unforgettable together.