THE MILAN HOTEL GROUP COMPANY CULTURE

Above all, we believe people are our most important asset. We strive to demonstrate that successful companies are built by people, not by profits. We foster an engaging and respectful work environment for all to achieve their career goals. Our company is dedicated to creating an atmosphere where team members can focus on personal growth and chart a professional career path.

THE JOB DESCRIPTION:

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.

The impact you’ll make

No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.

What you’ll do

• Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
• Secure payment, verifying and adjusting billing as needed
• Provide guests with room and hotel information, directions, amenities and local interests
• Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
• Complete cashier and closing reports, counting the bank at the end of each shift securely
• Accept and record wake-up calls, delivering to the right department
• Communicate any emergency, lost item or theft to proper security staff and/or authorities
• Keep contingency lists in case of emergency and communicate any necessary messages

Perks you deserve
We’ll support you in and out of the workplace by offering:

• Team-spirited coworkers
• Encouraging leadership
• Opportunities to serve and give back to the community
• Discounts on hotel rooms,
• Recognition programs

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What we’re looking for

• Open availability
• A warm, people-oriented demeanor
• A team-first attitude
• A gift for paying attention to the smallest details
• Previous experience working as a front desk agent
• A high school diploma or GED
• Experience working at a Choice or Radisson hotel highly desired
• Flexible schedule to work
• Proficiency with computers
• The ability to provide excellent customer service and maintain a professional demeanor at all times'

Job Type: Full-time

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person