Description

Summary: Responsible for providing exceptional customer service to patients and medical facility. The main duty of this position is checking in / out patients, in-coming calls, collection of payments, and scheduling.

Essential Duties and Responsibilities:

Include the following, other duties may be assigned

• Checks in daily patients confirming demographics, current insurances, and DME.
• Collection of any balances that are due, co-pays, deductibles
• Enters Patient forms before appointment
• Checks out daily patients, scheduling future appointments
• Scanning of documents to patient charts
• Educate patients on sleep study and DME process
• Call patients to confirm their appointments
• Forwarding Sleep Lab daily patient list for sleep studies
• Daily deposits and reports
• Other related duties as assigned by supervisor.

Supervisory Responsibilities (if applicable): N/A

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills Focuses on conflict resolution and seeks the highest degree of accountability. Listens to others with empathy and without interrupting. Ability to manage interpersonal conflicts among patients, families and others in a positive and constructive manner.
• Communication Speaks clearly and professionally in positive or negative situations; writes clearly and informatively; listens and gets clarification; able to read and interpret written information. Ability to recognize and direct information to the appropriate health care provider.

Qualifications

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education, Credentials, Certification, and/or Experience:

• High School Diploma or GED, 2-year degree preferred
• 2 years related experience and/or training in medical services related fields
• Spanish speaking and writing abilities preferred
• Medical Terminology
• EMR/EHR
• Previous work experience in a medical office

Knowledge, Skills, and Abilities:

• Strong interpersonal / CSR skills
• Strong verbal and written communication skills
• Good computer skills
• Good organizational skills
• Competent in usage of office equipment

Working Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Majority of time is spent normally in a typical service-oriented work environment.

Physical Demands:

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to focus, see, talk and hear
• Regularly required to communicate with others via phone, email or other means.
• Frequently required to sit, stand, and walk
• Occasionally required to bend, stoop, and lift up to 25 lbs.