The Company is searching for an experienced IT Support Specialist for our NYC office. You will have significant experience in supporting a fast-paced, high-growth environment. You are comfortable working as part of a distributed team and will be primarily supporting the engineering and operations in NYC and remotely with all of the company across the US, Mexico, and Eastern Europe.

You are someone who asks questions, is confident in not knowing everything, and would rather collaborate with others than go it alone. You are crisp and detail oriented, but able to work outside of the boundaries when necessary. On top of your proven history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure.

RESPONSIBILITIES
Working on site running our IT help desk
Troubleshoot hardware and software problems with Apple and Windows products, including desktop and laptop hardware
Image and deploy laptops and desktops using standard MDM deployment tools (JAMF, BigFix, and AirWatch)
Support and assist employees using AV systems, both onsite and remote, including CFM Google Meet, projectors, audio and video conferencing
Assist with AV setup for internal meetings and events
Okta, Google, and software service administration
Deploy and support software to end-users
Respond to support requests in the IT Helpdesk both in person and via our ticketing system
Managing inventory for hardware and software
Know and work with your points of escalation to improve the End User experience

REQUIREMENTS
2-3 years of experience in IT support roles
Basic to intermediate networking skills, including an understanding of servers, switches, WiFi, etc
Experience with administration of Apple computer products using enterprise management tools
Knowledge and hands-on experience managing Windows laptops and desktops
Experience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence
Strong macOS hardware and software troubleshooting experience
A positive, service-oriented attitude
Solid critical thinking and problem solving skills
Ability to lift heavy equipment (50 pounds) as needed

Benefits: 

Paid sick leave, Medical/Dental (optional), 401 (k) Retirement Plan (optional), Employer Paid Life Insurance, Employer Paid Short Term Disability, Optional Life Insurance.

ELYON International, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.