ESSENTIAL DUTIES AND RESPONSIBILITIES

Trust Builder and Ambassador of Exceptional Resident Experiences

• Provide leadership, direction, and support to all team members, both on-site and ERS to aid in customer satisfaction, community operations, and results.
• Oversee resident relations by encouraging timely, clear, and courteous communication to both internal and external customers, and resolving at lowest level.
• Monitor internal processes, impact of technology, and KPIs to ensure optimal efficiency of current and future programs.
• Collaborate with internal departments to measure community results and performance and implement action plans for communities as needed, always focusing on continuous improvement.
• Be curious, constantly evaluating new technology and new opportunities to gain efficiency, improve results, and create an improved experience for both Elme employees and Elme residents.

Team Leadership and Development

• Be a positive role model and champion of company mission, vision, values, and customer service and operational standards of excellence.
• Hire, inspire, and develop a diverse, high-performing, and predominantly remote team.
• Take ownership of talent attraction and retention efforts by delivering exceptional candidate and employee experiences.
• Generously coach and mentor team members in their professional and leadership development efforts and facilitate participation in on the job and company directed learning programs.
• Ensure that policies, procedures, safety, and compliance expectations are clearly communicated and consistently met.
• Proactively manage staff scheduling, employee time off requests, overtime needs, and general timekeeping responsibilities.
• Demonstrate your learning agility by taking ownership of your individual path to professional development and career advancement.

SUPERVISORY RESPONSIBILITIES

This position oversees the Elme Resident Services team.

EDUCATION AND/OR EXPERIENCE

• Minimum 5 years multi-site management and/or General Manager experience and 5 years supervisory experience required.
• Proven track record of career progression in the property management industry with a strong desire to grow as an operational and people leader.
• Demonstrated exceptional aptitude to influence up, down, and across function areas without creating siloes.
• Strong problem solving, communication, and presentation skills.
• Excellent communication and marketing skills – written, verbal, and social media.
• Strong financial aptitude and demonstrated budget management experience.
• Digitally proficient in Excel, Word, Power Point.
• Experience with CRM systems and/or industry specific management software, such as Yardi, required. 
• Demonstrated resilience and commitment to deliver and be accountable for results.
• Bachelors degree in Business Administration, Hospitality, or related field preferred.

HEALTH AND WELLNESS

We are committed to the mental, physical, and financial health and wellness of every Elme team member. Every employee is afforded competitive compensation and benefits with equitable access to growth and development! We respect the importance of healthy work-life integration. Our generous paid time off policy gives you the flexibility to recharge when you need it.

Elme Communities is an Equal Opportunity Employer. We welcome and support an inclusive workplace culture.