R-00131784 Description Leidos Health Mission Solutions is seeking a Network Operations Manager on a large network services opportunity supporting the National Institute of Health (NIH) in the Bethesda, MD area. Candidate MUST be local to the DC Metro area for onsite work and be a US Citizen or US Person with the ability to obtain a Public Trust Clearance. Responsibilities: * The Operations section Manager directs operations and integration activities at Network operations center
* Provides technical guidance for directing and monitoring information systems operations.
* Provide 24x7x365 support to restore service within established SLAs for service interruptions or other critical problems
* Respond and Resolve Incidents and Requests3 within the established NIH NS Service Level Agreement (SLA) times
* Manage routine and ad hoc change management
* Establish and maintain a single document repository
* Maintain critical operational information/documentation (e.g., update and maintain network topologies, rack elevation drawings, physical network location and access details, customer details, and network inventory details)
* Warehousing and tracking of equipment needed for network projects and operational spares
* Work cooperatively, collaboratively and transparently with all associated organizations to support Network Deployments
* Manage and set priorities for the monitoring and maintenance of network systems, including LANs, WANs, Internet, intranet, wireless.
* Managing and setting priorities for the Network Management Operations team.
* Implementation and maintenance of monitoring, logging, and alerting for the network infrastructure and supporting systems using the NIH standard monitoring tools
* Review of system vulnerabilities and development and implementation of remediation plans in adherence with NIH IT Security Polices Minimum Education and Experience: * B.S. in Computer Science and twelve (12) years of relevant experience
* Cisco Certified Network Professional (CCNP) in Routing and Switching or Cisco Certified Network Administrator (CCNA).
* Three (3) plus years of experience working as a network operations manager in a large Government enterprise.
* Ten (10) plus years of experience in managing network operations of similar size, scope and complexity.
* Experience in creating reports using security and network appliances with primary administration tools such as Cisco CSM, Splunk etc.
* Experience and familiarity with IT management products and services
* Experience with networking, server, application and development technologies
* Domain expertise with IT operations, security or compliance
* Strong written and verbal communication skills Desired Qualifications: * ITIL V3 certification
hhsnih Original Posting Date: 2024-03-21
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range $108,550.00 - $196,225.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.