39 Customer Experience Representative Jobs in Detroit, MI
EG Workforce Solutions is Hiring a Remote Customer Experience Representative
Pay: $21.00-$23.00/hr
Schedule: Monday-Friday with two shift options:
10am-7pm Mon-Fri (with 60 min lunch), OR 8am-7pm 4 days/week (days TBD)
This is a contract to hire position, with the potential to be hired after 4 months.
EG Workforce Solutions is currently seeking a friendly and professional Customer Experience Representative. This would be a full-time, hybrid role (work from home as primary but occasional in-office days for quarterly meetings as directed by manager), reporting directly to our Customer Experience Manager.
Company Benefits (upon hire as full time employee):
- 401(k) plan with company match, PTO, and 13 paid holidays
- Medical, Dental, Vision and Life Insurance
- Long Term and Short Term Disability Insurance (variable per state)
- Flexible Spending Accounts
- Employee Assistance Plan
- Manage orders, including processing, checking status, expediting and tracking shipments, serving as liaison to other departments processing orders
- Respond to customer requests, questions, and complaints. Escalate customer complaints to supervisor or manager
- Process documentation for returns/replacements as needed
- Remain up to date on various marketing promotions, price changes, new products and delivery options
- Provide sales quotes, samples, and sales materials to customers as needed
- Maintain an ‘all in this together’ attitude, fostering a positive team environment and completing other related tasks as identified or assigned
- Current U.S. work authorization without requiring future visa sponsorship (required)
- Offer previous work experience in an ERP, especially SAP (strongly preferred)
- Ability to type 45 wpm (required)
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook (required)
- Experience with pivot tables and V-lookups (preferred)
Apply online or call 269-388-2175 to speak with a recruiter. Let us Help You Succeed!
Applicants should be prepared to comply with onboarding procedures such as a drug screen, background check, and any additional requirements that may be necessary for the role.
Job Summary
Full Time
Business Services
$70k-95k (estimate)
03/16/2024
05/14/2024
egnow.com
EAST LANSING, MI
50 - 100
1958
TERI WITTMAN
$10M - $50M
Business Services
Related Companies
About EG Workforce Solutions
EG Workforce Solutions delivers a suite of custom-designed, high touch solutions for businesses and job seekers alike. With six offices and 75 employees strong, EG doesnt just know a thing or two about staffing and recruiting. We know people. Inside and out.
The job skills required for Customer Experience Representative include Microsoft Office, Futures, Life Insurance, Promotion, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Experience Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Experience Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Experience Representative positions, which can be used as a reference in future career path planning. As a Customer Experience Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Representative. You can explore the career advancement for a Customer Experience Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Representative job description and responsibilities
Collaborated with various team members across departments to problem solve and exceed customer expectations.
02/09/2022: Asheville, NC
Customer experience representative also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
03/04/2022: Augusta, GA
Customer experience representative document their exchanges with clients, often using customer relationship management software.
02/20/2022: Atlantic City, NJ
They generally need to know how to create and update tickets and how to search for customer records.
12/25/2021: New Bedford, MA
Customer service representative listen to or read about customer problems and suggest solutions.
02/09/2022: Allentown, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Representative jobs
Customer service representatives must have distinct personalities.
02/05/2022: Norwich, CT
Most customer service representative jobs require candidates to complete on-the-job training.
02/13/2022: Burlington, VT
Customer service representative should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.
02/15/2022: Appleton, WI
The person needs to know when to ask for referrals or reviews from customers.
01/29/2022: Winston Salem, NC
Customer experience representative must be patient and polite, especially when dealing with difficult or angry customers.
12/27/2021: Baltimore, MD
Step 3: View the best colleges and universities for Customer Experience Representative.
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