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Job Position: Customer Service Representative
Location: Detroit, MI 48226
Pay Rate: $19.00/hr
Shift: Business Hours- Hybrid
Description:
This position requires strong analytical, problem solving, multi-tasking, technical and customer service skills.
We are looking for people who are strong analytically and have experience working in different systems such as SAP, CRM, etc...
You will be responsible for accessing multiple internal and external systems to thoroughly investigate damage claims.
Some of the tools required is all Microsoft products, Power Bi, Databricks and Teams.
Also, the candidate will be responsible for making outbound calls to follow up with customers and other internal business units regarding claim statuses.
Candidate must possess a high level of professionalism with the ability to effectively communicate to internal and external customers.
Candidate must have the ability to work under pressure, is flexible and able to meet deadlines on time and with accuracy.
Responds to customer verbal and/or written inquiries.
Records details about customer inquiries.
Helps resolve complicated customer complaints.
Coordinates and expedites customer inquiries to other departments for resolution.
May help train entry level customer service specialists.
HS diploma or equivalent.
Ability to learn about a variety of products.
Ability to comprehend varied research information.
Ability to understand service systems and legal compliance regulations.
Minimum typing speed of 45 WPM preferred.
Good interpersonal and communication skills.
Good analytical ability.
Excellent attendance, punctuality.
Ability to adapt well to changes.
Ability to integrate, access and process information.
Knowledge of Windows helpful.
Ability to incorporate constructive feedback.
1–2-year minimum experience.
Contractor will be required to come into the office at least 1 day per week.
That will be increasing by July 1st, they will be required to come in Tue-Wed-Thu.
Full Time
$38k-47k (estimate)
03/25/2024
05/09/2024
teamentech.com
MI
<25
The job skills required for Customer Service Representative II include Customer Service, Problem Solving, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative II positions, which can be used as a reference in future career path planning. As a Customer Service Representative II, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative II. You can explore the career advancement for a Customer Service Representative II below and select your interested title to get hiring information.