Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

We at Atlas Copco/Edwards Vacuum believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe.

That's where you come in - we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs.

The Key Account Manager is responsible for identifying and delivering sustainable, profitable growth to the Edwards Semiconductor Equipment and Service divisions. This role will assist in development and implementation of technology, marketing and business strategy to aid in managing and developing business across North America and will also support key customer global manufacturing locations as required.

What We Expect of You?

• Works closely with key customer senior level personnel to establish customer key performance measures, needs and operating procedures within the account.
• Directs/Liaises customer needs/issues to account team as needed.
• Establishes and staffs the regional geography accounts with appropriate personnel at the site(s) including operations, service, applications, product support, sales and marketing.
• Manages contracts in collaboration with Account Managers across the globe where customer have intenational operations, as well as with other key Edwards managers; negotiates and manages the Corporate Purchasing Agreement between customers and Edwards.
• Tracks and reports quarterly scorecard, assures accurate and timely submission of necessary information. Reports total cost of ownership programs, CIPSs (continuous improvement programs), OTD (capital and spares ontime delivery), etc..
• Establishes clear account strategy that aligns to orgnaizational startegy to meet objectives at the regional, divisional and corporate level.
• Establish Edwards as leading vacuum and abatement technology partner across the customer base and drive sustainable, profitable growth across all accounts.
• Responsible for managing orgnaizaltion resources to meet account goals and objective and works w appliations and product managers to align product roadmaps to customer technology roadamps
• Liaise with Semi Service organization to incorporate clear Service plan and strategy into overall account plan. Collaboarate with Semi Service managment to execute on the plan and drive consistent profitable service revenue
• Coordinates regular reviews between Edwards Sr. Management and appropriate contacts within the regional customer base and engineering groups.
• Coordinates, attends, and presents High Volume Manufacturing ramp readiness summits as required.
• Ensures all quotations/new business discussions with regional customers align with Edwards Corporate goals and the overall account strategy for Edwards Key Account Team.
• Fields all escalations from regional customer base and drives resolutions as needed.
• Maintains and grows market share per Corporate and Account Team Strategy.
• Meets sales, cash flow and profitability goals for the regional accounts.
• Supports Edwards Safety and Environmental goals, responsible for compliance with all relevant legislation: e.g. OSHA standards, EPA regulations, etc.
• Develops and maintains relationships with key customer contacts and ensures maximum customer satisfaction and support.
• Directs /Liaise customer needs/issues to account team as appropriate.
• Establishes goals and objectives, key performance indicators and job descriptions for self/team.
• Monitors projected sales volume, delivery and special requirements at customer's sites. Modifies forecasts as required to ensure accurate demand planning and account targets are met.
• Reviews departmental controls, ensures modifications are included in job descriptions, training programs, and other documentations.
• Maintains punctual, regular and predictable attendance; works collaboratively in a team environment with a spirit of cooperation.

Education level

• Bachelors Degree, preferably in mechanical, electrical or chemical engineering or equivalent technical discipline.

Relevant Previous experience

• Minimum 5 years work related experience in the semiconductor process industry or related area.
• Mimimum 3 years in direct sales, section or similar group.
• Some experience in vacuum technology, sales and marketing preferred.

Knowledge areas/Skills

• Project Management experience.
• Strategic Account Management.
• Contract Management.
• Problem Solving and experience with quality systems.
• Working knowledge of SAP, CRM and MRP Systems.

Other requirements

• Strong written, oral and presentation skills.
• Strong leadership skills, ability to conceive and implement strategic plans.
• Some travel ~40%, including international and overnight stays.

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Benefits Summary:
* Medical
* Dental
* Vision
* 401k with Company Match
* Paid Vacation* Paid Floating Holidays
* Tuition Reimbursement
* Training and Development
* Parental Leave
* Disability Benefits
* Life and AD&D Insurance