I. Position Description

Join the Ecobat team as a Commercial Accounts Analyst, reporting directly to the Commercial Accounts Manager. In this pivotal role, you'll ensure smooth account execution, maximize company value, and uphold top-tier customer satisfaction. Responsibilities include strategic planning, efficient scheduling, and proactive adaptation to changing variables. Elevate your career with us and make a significant impact!

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

Manage Customer Agreements

• Act as the primary contact for customer accounts for all scrap receipt and product deliveries
• Order entry, scheduling, and execution of contracts, adapting to changes as needed
• Proactively manage customer needs, ensuring alignment with company objectives
• Optimize customer relationships through effective product shipment management
• Adapt strategies seamlessly in a dynamic production and market environment

Account Management

• Cultivate and nurture strong relationships with customer contacts, ensuring high quality interactions.
• Ensure timely completion of monthly order entries, maintaining efficiency in operations
• Act as the day-to-day point of contact for key external customer accounts
• Proactively address customer and plant issues for optimal satisfaction and efficiency
• Facilitate the collection, analysis, and distribution of account level market intelligence
• Identify and highlight potential sales opportunities to the Sales Manager

Production Planning and Business Support

• Production optimization of individual smelters, ensuring efficiency
• Manage production to fulfill customer orders; aligning with demand
• Recommend ideas for improvement: Product mix, specifications, and distribution options
• Anticipate monthly planning needs and provide recommendations

III. Qualifications

• Bachelor’s degree required with a preference in business, finance, supply chain, or a related field.
• High competence with MS Excel i.e., Pivot Tables, Formulas, and Charts
• 2 years of experience in Commercial, Customer Service, or Supply Chain roles.
• Strong detail orientation. Able to synthesize data quickly, relay status and identify gaps.
• First hand experience transacting with Enterprise Resource Planning (ERP) systems, such as SAP or Oracle.
• Exceptional interpersonal and leadership communication skills.
• Ability to coordinate and communicate externally and across functional and departmental lines
• Proven ability to manage problems and make independent decisions, given high-level direction
• Able to maintain composure in challenging situations. Navigates ambiguity with a solutions-oriented mindset
• Ability to travel occasionally for business purposes

IV. Post Hire Training Requirements

• Environmental training applicable to the job
• Safety training for applicable equipment
• Job instructional training
• Quality system familiarization
• OHSAS 18001 familiarization, hazards and risks

V. Physical Requirements & Work Environment

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities include close vision. The noise level in the work environment is usually moderate.