Eaton’s Electrical Division is currently seeking a Customer Quality Manager to join our team. This position can be based remote. Preference will be given to those who reside in Georgia, Milwaukee, Pittsburg, Raleigh/Charlotte, NC.

Position Overview:

The Customer Quality Manager is responsible for managing select strategic customer quality relationships as identified by ES Americas leadership. The individual will be the Quality liaison on customer quality concerns and performance for these select customers, including interfacing with Services, Product Management, Operations, Engineering, Sales, and the customer organization. This is a highly visible position, interfacing across multiple divisions, and reports directly to the Customer Quality Leader for Electrical Sector Americas. The role will lead the processes to prepare for key customer quality communications and business review activities with primary responsibility for customer quality problem solving activity for select Hyper-scale Data Center customers, (i.e. Microsoft, Google, META, Amazon) as well as select strategic customers in other verticals.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

In this function you will:

• Leadership of quality problem solving activity for Hyper-scale and select strategic customers.
• Work with plants cross functional teams to identify root cause and generate corrective action plans and assist in verifying effectiveness of those actions. Leverage tools within the Eaton Quality Systems to address quality concerns (i.e. 8D, root cause analysis, PFMEA, control plans, etc. and communicate with customer as appropriate. )
• Engage and leverage the group level Advanced Customer Quality Analytics process, providing internal and external insight to opportunities for improvement through the life cycle of diverse portfolio of electrical platforms driving significant year over year performance improvement for both new business opportunity and existing install base.
• Conduct customer satisfaction workshops (Business Process Improvements events and / or Emergent Learning Events) to improve group customer quality, and individual competency to exceed customer expectations.
• Work with key account sales and marketing managers and Engineering Service to remedy critical customer complaint issues, acting as coordinator representing ES Americas Quality for specific customers.
• Focus on customer relationship building and enhancement through regular Voice of Customer activities, i.e. Quarterly Business Reviews (QBR) process. This will include customer visits and communications.
• Communicate with Customers using statistical analyses to drive internal continual improvement through design, process or supplier quality improvement

Qualifications

Basic Qualifications:

• Bachelor's degree from an accredited institution
• Minimum 7 years of experience working in a manufacturing, quality, or engineering environment
• Must be legally authorized to work in the United States without company sponsorship now or in the future

Preferred qualifications:

• Bachelor’s degree in Engineering
• Six Sigma Greenbelt certification
• Working knowledge of Quality Management System standards and AIAG requirements
• ASQ Certified Quality Engineer
• Customer support experience

The expected annual salary range for this role is $116,000 - $165,000 a year.

This position is also eligible for a variable incentive program.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

Programs that are offered globally, but program availabilities may vary by site.

• Flexible work options to help balance work/life demands (at participating Eaton sites)
• Healthcare/retirement savings programs
• Competitive compensation packages to reward skills and performance
• Tuition assistance or financial help for ongoing learning and development
• Health, Dental, Vision & Wellness programs
• Donation matching (U.S., Canada, Puerto Rico)

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

At Eaton, we know that good benefit plans are important to employees and their families. In addition to a competitive base salary, Eaton provides various Health and Welfare benefits as well as Retirement benefits. Click here for more detail: Eaton Benefits at a Glance.

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Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 412-893-3600 to discuss your specific need. Only accommodation requests will be accepted by this phone number. All other inquiries related to your job search will not be supported by this phone number.

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries.

Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030.

Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above.

Job: Quality

Region: North America – US/Puerto Rico
Organization: ES AMER HQ MFGSC

Job Level: Manager
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Remote
Does this position offer relocation?: No
Travel: Yes, 50 % of the Time