Patient Access Services Supervisor

POSITION SUMMARY:

The Supervisor oversees patient and visitor interactions in the Main Lobby and Emergency Department to ensure timely and coordinated care and effective communication among all staff who are involved in patient treatment / admission. Provides compassionate assistance to patients and visitors presenting to the Hospital by proactively greeting new arrivals and providing appropriate guidance. Implement interventions and coordinate needs to prevent patient diversions. The Supervisor supervises staff assigned to the Department.

RESPONSIBILITIES:

• Regularly assesses patient waiting area volume and initiates efforts to eliminate unnecessary delays. Coordinates efforts across Hospital departments / disciplines to identify impediments to patient flow and treatment in a timely manner.
• Assist Security with patient and visitor check-in during high volume times.
• Serves as a liaison between individuals in the waiting area and treatment areas by facilitating communication among patients, family members and clinical staff.
• Provides appropriate non-medical information to patients and families as indicated by the primary nurse responsible for the care of the patient.
• Provides reassurance to patients and visitors in the waiting area by informing them of what they can expect during their intake process. Provides support and compassion to family/friends as directed by the clinical staff in the event of a critical situation.
• Assists Patient Access Services Supervisor and Manager to collaborate with clinical leadership and other departments on guidelines affecting any aspect of Patient Access Services and the site.
• Informs staff of appropriate information obtained from a patient or family.
• Prepares unique and recurring reports as needed and assigned.
• Responsible for special projects as needed and assigned while keeping Patient Access Services leadership properly informed.
• Develops and maintains positive customer relationships with all patients, colleagues, visitors, vendors, etc.
• Adheres to all company and department policies and procedures in confidentiality, regulatory or contractual mandates, and HR policy.
• Performs other department-specific duties as deemed appropriate by Patient Access Services Supervisor and Manager.

REQUIREMENTS EXPERIENCE AND QUALIFICATIONS:

• Associate's Degree in Health Science or Business required.
• Minimum of two years' knowledge in Healthcare, Revenue Cycle, and/or Business Office required.
• Minimum of one years' experience in staff supervision and leadership required.
• EMS / Emergency Management experience is strongly preferred.
• NYS EMT License desirable.
• Strong interpersonal, communication, and multitasking skills.
• Must be computer literate.
• Attention to detail and accuracy.
• Excellent organizational skills.
• Ability to work in highly stressful situations.
• Innovative and critical thinking skills.
• Ability to work with minimal supervision.
• Bilingual skills desirable.
• Standing and walking for extended periods.
• Excellent auditory and visual acuity.
• Ability to transfer patients in and out of wheelchairs and able to push wheelchairs.
• Must be able to lift up to 25 lbs.
• Work 12.5 or 8 hour shifts.

Special Notes: Resume/CV should be included with the online application.

• Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
• All Hospital positions maybe subject to changes in pass days and shifts as necessary.
• This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
• This function/position maybe designated as “essential.” This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Prior to start date, the selected candidate must meet the following requirements:

• Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services*
• Complete electronic reference check with a minimum of three (3) professional references.
• Successfully complete a 4 panel drug screen*
• Meet Regulatory Requirements for pre employment screenings.
• Provide a copy of any required New York State license(s)/certificate(s).

Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.

• The hiring department will be responsible for any fee incurred for examination.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as - $65,000 - $90,000 based on relevant experience.

The above salary range (or hiring range) represents SBSH’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

Your total compensation goes beyond the number in your paycheck!

Stony Brook Southampton Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.

Company Overview:

Stony Brook Southampton Hospital as part of the Stony Brook Medicine provides direct access to the highest level of academic-based medical care. Located in the heart of the village of Southampton, two hours from New York City, the hospital provides healthcare services to a diverse community of year-round residents, second homeowners and vacationers. The population, about 75,000 in the winter months, increases sharply to more than 300,000 in the summer. Stony Brook Southampton Hospital has been recognized as a Long Island Top Workplace by Newsday among large employers (defined as having 500 employees).

StaffCo is a Professional Employer Organization, commonly referred to as a PEO. StaffCo and SUNY have entered into a professional employer agreement under which StaffCo is the employer of Stony Brook Southampton employees and responsible for employment, including the day-to-day direction and supervision of work. StaffCo is fully responsible for providing all Payroll and Human Resource services, including the payment of wages, collecting and reporting payroll taxes and maintaining any and all benefits for which one is eligible. SUNY Stony Brook Hospital is responsible for the operation of the hospital and provision of health care and is the co-employer as is necessary to conduct its responsibilities and for related licensure, regulatory or statutory requirements and obligations.

Given StaffCo’s employment responsibilities, it is deemed the “employer” for employment and labor law purposes. Thus, the employees are private sector employees of StaffCo, not public sector employees of SUNY. The private sector nature of the StaffCo employees has been approved by NYS Civil Service and upheld in a decision by the US National Labor Relations Board.