Performs administrative work managing assigned residential properties, preparation and facilitation of site budget, coordinating leasing, move-outs, and transfers, inspecting properties and grounds, overseeing the collection of rent payments, resolving client complaints, preparing and maintaining files and records, preparing reports, managing all aspects of low-income housing tax credit (LIHTC) compliance, and related work as apparent or assigned. Work is performed under the general direction of the Director of Operations. Continuous oversight is exercised over assigned staff.

Essential Functions

Shows and leases residential properties; advises prospects of amenities and facilities; oversees the collection of rent payments; maintains leasing records to provide up-to-date information on the status of available units and the process of vacant unit being readied for move-in.

Ensures that residents are provided with a safe environment and a high level of customer service in line with HUD and DHA Spirit of Excellence standards.

Responsible for ensuring all sites are performing at a standard level.

Coordinates schedule for emergency on-call; verifies on-call worksheets and distributes to management.

Interprets Federal and State regulations and policies; monitors the effectiveness or deficiencies of policies, and makes updates as needed.

Makes good decisions on behalf of the site, residents, staff, and organization, ensuring that all fair housing laws HUD guidelines are followed.

Provides essential data needed in the creation and administration of the annual site budget. Follows all requirements, directions, and processes set by the Finance Dept. in all financial matters for each site and the staff assigned (purchases, payroll, billing, etc.).

Follows procurement procedures; contacts vendors and contractors; prepares purchase request orders; reviews and approves invoices.

Provide guidance to staff, distribute/check the work of staff, and overall governance of all contractors, staff and their development.

Processes and approves transfer requests, application denials, waiting list pulls, lease terminations, and purchase orders; conducts move-in, move-out, transfer and housekeeping inspections.

Hears and investigates resident complaints, provides advice and assistance, develops possible solutions; investigates potential lease violations or disturbance by tenants.

Maintains high level of continued occupancy by leasing property in a timely manner, making appropriate adjustments, addressing resident concerns in a professional manner, enforcing property rules, lease requirements, and maintaining associated records.

Performs general administrative tasks as required; prepares correspondence and reports; prepares and maintains files and records; performs quality assurance and control checks on resident files including move-ins, move-outs, recertification, interims, maintenance, emergency and non-emergency work orders.

Education and Experience

Bachelor's degree with coursework in business or public administration, or related field and five (5) years of experience in property management administering and overseeing compliance of HUD regulations. Demonstrated experience in and knowledge of low-income housing tax credit (LIHTC) regulations and project-based Section 8, project-based voucher, supportive housing tax Credit residential properties is required. A combination of education and experience may be considered.

Special Requirements

Certified Property Manager; Certified PHM, ARM, CAM certifications within one year of employment. Valid driver's license in the State of North Carolina.

Benefits:

• Health Insurance
• Dental
• Vision
• Life & Disability Plans
• Flexible Spending Account
• EAP
• Paid Leave
• Retirement plans