RESPONSIBILITIES :

Provide reference and reader’s advisory services for customers via phone, online chat, email and in person; assist customers with using online catalog, computers and electronic resources;

• Create, plan, host, and organize one program per week for the library.
• Follow established cash handling and revenue procedures
• Create and maintain consistent, meaningful content on the Bragtown Branch Library’s social media platforms, including but not limited to Facebook and Instagram.
• This position may assist with the preparation, promotion, and execution of programs for all ages, including children, teens and adults;

and participate in library-wide committees or projects.

• Demonstrate an in-depth knowledge of library resources and equipment, including an ability to train customers in the use of online catalog and online resources.
• Provide excellent customer service in a team-based environment.

KNOWLEDGE, SKILLS AND ABILITIES :

• Knowledge of current and emerging technologies coupled with a working knowledge of both library computer systems and electronic resources and databases
• Strong analytical and problem-solving skills
• Strong written and oral communication and interpersonal skills
• Ability to provide excellent customer service via phone, online chat, email and in-person
• Ability to work well independently as well as collaboratively in a team environment
• Ability to maintain effective working relationships with staff and customers.
• Effective oral and written communication skills highly desired.

REQUIREMENTS :

Graduation from high school and demonstrated possession of knowledges, skills and abilities gained through at least one year of office assistant / secretarial experience;

or an equivalent combination of training and experience.

Last updated : 2024-05-17