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Currently we are seeking a self-motivated team player to join our Management Team at our Staybridge Suites Durham-Chapel Hill as a Front Office Manager.
The Front Office Manager will provide direct assistance to the Hotel General Manager and have the ability to perform the GM’s tasks in their absence. Must also provide excellent customer service and anticipate the guest’s needs and exceed their expectations. Responsible for supervision, audit, and control of the front desk, housekeeping, administration, and related functions.
We are seeking an individual who is friendly, has an easy-going personality, and the ability to work well with other team members. Able to achieve our goal of making our guests feel comfortable and valued; a customer-oriented approach is essential.
Job Responsibilities:
· Responsible for the day-to-day operation of the hotel front desk team, as well as assist in the management of the housekeeping and maintenance departments.
· Work closely with the General Manager to manage the room inventory to maximize revenue and actively participate in the revenue management process.
· Have the ability to effectively communicate with your team members and department heads.
· The ability to manage the new hire process for all departments to include providing brand orientation, and hands-on-training to the team members.
· Create weekly schedules for the front desk, while staying within the financial parameters provided.
· Knowledge of hotel budgets and profit and loss statements and the ability to utilize them to achieve hotel goals.
· Provide excellent customer service so that you anticipate the guest's needs and exceed their expectations.
· Knowledge of the PMS system Opera is preferred.
· Knowledge of Quore is preferred.
· Prior Staybridge Suites brand experience preferred.
· Must be able to work early afternoons, evenings, and weekends as the FOM is required to be on duty when the GM is not present.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: No more than 40.0 per week
Benefits:
Schedule:
Work setting:
Ability to Relocate:
Work Location: In person
Full Time
$50k-73k (estimate)
03/25/2024
07/19/2024
The job skills required for Front Office Manager include Front Office, Customer Service, Housekeeping, Communicates Effectively, Revenue Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Office Manager positions, which can be used as a reference in future career path planning. As a Front Office Manager, it can be promoted into senior positions as a General Manager - Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Manager. You can explore the career advancement for a Front Office Manager below and select your interested title to get hiring information.
If you are interested in becoming a Front Office Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Manager job description and responsibilities
Upholds the hotel's commitment to hospitality. Prepare performance reports related to front office. Maximize room revenue and occupancy by reviewing status daily.
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Maintain required pars of all front office and stationary supplies. Review daily front office work and activity reports generated by Night Audit. Review Front office log book and Guest feedback forms on a daily basis. Maintain an organized and comprehensi
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Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
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The front office manager may also be asked to do minimal accounts payable and receivables work and payroll.
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Responsible for the training of new front office employees, ensuring they provide excellent guest services and enforce hotel policies.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Manager jobs
According to resumes from both Front Office Managers and Service Department Managers, some of the skills necessary to complete the responsibilities of each role are similar.
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New York and Chicago are two cities where graduates are often find employment opportunities for front office manager positions.
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Someone who wants to become a front office manager will need both office and people skills.
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Diego’s positive disposition and socializing skills make him appropriate for his current role as the Front Office Manager.
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Someone who wants to become a front office manager will need both office and people skills.
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Step 3: View the best colleges and universities for Front Office Manager.