Store Manager Job Description

POSITION TITLE: Store Manager

REPORTS TO: General Manager DEPARTMENT: Operations

STATUS: Non-Exempt SUPERVISES: Roaster, TM, SS, ASM

POSITION: Grow store revenue and cash flow by creating a memorable experience for each and every customer. Make balanced decisions between driving sales and managing costs to achieve long-term growth. To serve as a role model and team leader.

PRIMARY AREAS OF ACCOUNTABILITY: Ability to perform all roles, duties, and responsibilities of Roaster, Team Members, Shift Supervisor, and Assistant Store Manager as provided in the job description.

PEOPLE:

• Demonstrates a calm demeanor during stressful situations or unusual events.
• Drives the implementation of company programs by developing action plans, directly motivating, and instructing the team to implement them to meet operational standards.
• Provides on- going development, coaching, and training for all store employees.
• Recruits, interviews, and selects new Roasters, Team Members, and Shift Supervisors.
• Maintains an adequately staffed store with qualified employees.
• Monitors the performance of each employee and holds employees accountable for standards and expectations.

SALES:

• Approximately 65% of scheduled hours should be front of house working side-by-side with their team, interacting with guests, evaluating skills of their team, coaching to improving performance, and leading for continuous improvement.
• Increase unit sales by delivering quality store operations and in-store and neighborhood sales- building activities.
• Analyzes sales and labor results and uses the information to produce plans for improvement.
• Drive to increase year-on-year sales growth through execution of Operational Excellence.

PROFIT:

• Meets budget target goals by increasing sales and controlling costs.

• Meets labor budgets by managing wages of new hires and existing employees and efficiently scheduling,

• Minimizes cash over/short by observance of cash handling policies, proper training of employees, and follow standard accounting/banking requirements.

ADMINISTRATION:

• Maintains records of employees, inventories, sales, and accounting.
• Approximately 35% of scheduled hours should be worked in a training, planning, or administrative role.
• Completes proper forms, payroll procedures, and reports.