Introduction

Overview

• Manage the waitlist, the application/approval/denial process, admission and orientation of new residents.
• Market the property in accordance with Fair Housing Regulations and Management Agreement. Provide tours to interested parties and maintain waiting list according to tenant selection plan.
• Establish and maintain regular office hours on site.
• Supervise the property office ensuring that all bookkeeping, marketing, inspections, and lease preparations are performed as required.

Responsibilities

• Maintain confidentiality of all pertinent resident information, and a professional relationship with residents, families, and other related stakeholders.
• Ensure proper resident certification and re-certification and compliance with all HUD, LIHTC and other appropriate regulatory agency’s requirements.
• Recruit, lead, manage, train, supervise, recognize, and develop staff to achieve established objectives; provide quality services in a work environment reflecting teamwork and mutual respect.
• Conduct or supervise annual performance reviews of all staff, including assessment of past year accomplishments corresponding to objectives set in previous reviews, coming year objectives corresponding to current program goals, and professional development objectives.
• Meet hiring goals established by the organization while maintaining a work environment which respects and supports cultural competence and proficiency.
• Submit reports as required by the Management Agreement or mandated by the federal, state, or local
• Maintain electronic or scanned copies of documents and files for all business and financial records and save in commonly accessible location as identified.
• Inspect property to ensure building and grounds are properly maintained and take or suggest any actions needed for repair.
• Respond to all resident requests and complaints and seek appropriate resolution.
• Assesses and resolve problems that may affect the health, safety, or ability of individual residents to live independently.
• Respond to and address emergencies as needed.
• Assure program participant privacy is maintained by being knowledgeable and following HIPAA privacy and security
• Work as many hours as needed to complete the job.
• Maintain regular and consistent attendance.
• If a landlord/property management company unit is utilized as incumbent’s residence, incumbent is required to abide by lease and lease addendum.
• Other duties as assigned or requested.

Supervisory Responsibilities:

• Works under minimal to moderate
• Supervises others

Requirements

• Self-Starter: Inspired to perform without outside help

• Bachelors or better.

• 2-4 years property management or related housing services experience in Affordable Housing