1 IT Service Desk Engineer Tier II Job in San Diego, CA
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IT Service Desk Engineer Tier II
$53k-65k (estimate)
Full Time | Restaurants & Catering Services
3 Months Ago
DSN is Hiring an IT Service Desk Engineer Tier II Near San Diego, CA
Tier II Service Desk Engineer – S. California
My client is seeking a Service Desk Engineer responsible for resolving complex technical issues, troubleshooting, and assisting end-users with a wide range of IT issues/problems.RESPONSIBILITIES
My client is seeking a Service Desk Engineer responsible for resolving complex technical issues, troubleshooting, and assisting end-users with a wide range of IT issues/problems.RESPONSIBILITIES
- Handle incoming phone calls, gather information, create tickets in ticketing system and escalate/assign as necessary
- Work on trouble tickets to troubleshoot & resolve client network, security and cloud and related issues in a timely manner
- Moves/Add/Changes for Client phone systems, network devices, VMware, AWS, or Azure
- Provide support second tier technical support for End-users/physicians, administrative staff, etc.
- Execute software updates to network devices and systems
- Escalate issues and partner with Engineering team for network & system infrastructure support
- Update and create internal articles and/or documentation
- Conduct system and network performance monitoring, analyzing trends and proactively identifying areas for improvement.
- Assist in the development and implementation of IT policies, procedures, and best practices
- Diagnose and troubleshoot complex hardware, software, and network related issues to identify root causes and implement effective solutions
- Check to ensure backups have been completed and remediate failures when necessary
- Create and manage user accounts in Active Directory
- Willing to train junior team members
- Knowledge of basic network troubleshooting
- Active Directory/O365/Azure/Meraki
- Knowledge of basic Windows troubleshooting
- Ability to work independently without supervision
- Strong verbal and written communication skills
- This position will participate in an on-call schedule, providing after hours support as necessary
- Possess college degree or equivalent technical experience
- Certifications a big plus
- 3 years’ experience in an IT position or support environment configuring and supporting various systems
- Familiar HIPPA regulations and best practices
- STRONG KNOWLEDGE OF WINDOWS AND MAC OPERATING SYSTEMS, NETWORK PROTOCOLS AND HARDWARE TROUBLESHOOTING
- Experience with healthcare specific apps such as HER and medical imaging software (PACS)
Job Summary
JOB TYPE
Full Time
INDUSTRY
Restaurants & Catering Services
SALARY
$53k-65k (estimate)
POST DATE
01/13/2024
EXPIRATION DATE
05/06/2024
WEBSITE
captainds.com
HEADQUARTERS
ALLEN, TX
SIZE
3,000 - 7,500
FOUNDED
1969
TYPE
Private
CEO
AMIRA ALALIMIY
REVENUE
$200M - $500M
INDUSTRY
Restaurants & Catering Services
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About DSN
Captain D's owns and operates a chain of seafood restaurants offering fish fillets, shrimps, sandwiches, soups and beverages.
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