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Company Description
Droxi solves the most burning issue for health systems in the US today - the endless overload of EHR inbox - refills, lab results, and medical advice requests. By freeing up 50% of healthcare providers' inbox task time, they can devote more time to their patients, bringing back the joy of practicing medicine.
Role Description
This is a hybrid position in Youngstown, Ohio. As a Customer Experience Specialist at Droxi, you will play a pivotal role in ensuring our customers receive exceptional support and guidance throughout their journey. Your primary focus will be to provide timely and effective solutions to customer inquiries, maintain a high level of customer satisfaction, and contribute to the ongoing improvement of our products and services.
Key Responsibilities:
Serve as the first point of contact for customer inquiries, offering professional and courteous assistance.
Address and resolve customer concerns, ensuring their satisfaction and loyalty.
Collaborate with cross-functional teams to identify and implement process improvements to enhance the overall customer experience.
Proactively identify trends and patterns in customer feedback to drive continuous improvement initiatives.
Maintain accurate and detailed records of customer interactions using a CRM system.
Desired Skills and Qualifications:
Qualifications
Fluent American English
Customer Support and Customer Service skills
Prior experience in a customer-facing role, preferably in a similar capacity.
Strong communication skills, both written and verbal, with the ability to convey complex information in a clear and concise manner.
Excellent problem-solving skills and the ability to think on your feet.
Demonstrated empathy and patience when dealing with customers.
Proficiency in CRM software and other relevant customer support tools.
Flexibility to adapt to changing priorities and work effectively in a fast-paced environment.
If you are passionate about delivering exceptional customer experiences and thrive in a dynamic, team-oriented environment, we would love to hear from you!
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: Hybrid remote in Youngstown, OH 44503
Full Time
$45k-58k (estimate)
03/06/2024
07/02/2024
The job skills required for Customer Service Specialist include Customer Service, Problem Solving, Communication Skills, Customer Support, Customer Satisfaction, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
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Quotes from people on Customer Service Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
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Step 3: View the best colleges and universities for Customer Service Specialist.