Company Description

Droxi solves the most burning issue for health systems in the US today - the endless overload of EHR inbox - refills, lab results, and medical advice requests. By freeing up 50% of healthcare providers' inbox task time, they can devote more time to their patients, bringing back the joy of practicing medicine.

Role Description

This is a hybrid position in Youngstown, Ohio. As a Customer Experience Specialist at Droxi, you will play a pivotal role in ensuring our customers receive exceptional support and guidance throughout their journey. Your primary focus will be to provide timely and effective solutions to customer inquiries, maintain a high level of customer satisfaction, and contribute to the ongoing improvement of our products and services.

Key Responsibilities:

Serve as the first point of contact for customer inquiries, offering professional and courteous assistance.

Address and resolve customer concerns, ensuring their satisfaction and loyalty.

Collaborate with cross-functional teams to identify and implement process improvements to enhance the overall customer experience.

Proactively identify trends and patterns in customer feedback to drive continuous improvement initiatives.

Maintain accurate and detailed records of customer interactions using a CRM system.

Desired Skills and Qualifications:

Qualifications

Fluent American English

Customer Support and Customer Service skills

Prior experience in a customer-facing role, preferably in a similar capacity.

Strong communication skills, both written and verbal, with the ability to convey complex information in a clear and concise manner.

Excellent problem-solving skills and the ability to think on your feet.

Demonstrated empathy and patience when dealing with customers.

Proficiency in CRM software and other relevant customer support tools.

Flexibility to adapt to changing priorities and work effectively in a fast-paced environment.

If you are passionate about delivering exceptional customer experiences and thrive in a dynamic, team-oriented environment, we would love to hear from you!

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Work from home

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work

Work Location: Hybrid remote in Youngstown, OH 44503