• Lead and manage a team of customer success managers, providing guidance, support, and mentorship to ensure the team's success in delivering exceptional customer experiences
• Serve as the primary point of contact for our customers, building strong relationships and ensuring their success and satisfaction
• Work closely with our sales, product, and engineering teams to understand customer needs and provide feedback on product improvements
• Monitor and analyze customer usage data to identify opportunities for growth and expansion
• Develop and implement customer success plans to drive adoption and retention
• Conduct regular check-ins and business reviews with customers to ensure they are achieving their desired outcomes and receiving maximum value from our solution
• Identify and escalate issues as needed to ensure prompt resolution and customer satisfaction
• Work with our marketing team to develop customer case studies and testimonials to support our sales and marketing efforts

Requirements: 

• At least 2-3 years of experience in customer success or account management roles within a technology or SaaS company, with at least 1-2 years of experience in a leadership capacity
• Office-based work in Lehi for 3 days/week
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers
• Strong analytical skills, with the ability to analyze customer usage data and identify opportunities for growth
• Proven track record of driving customer success, retention, and growth
• Ability to thrive in a fast-paced, entrepreneurial environment
• Passion for technology and innovation

Bonus Points: 

• Experience with Trello or similar project management software
• Experience with Salesforce or a similar sales CRM
• Experience with Calendly or similar scheduling software
• Experience with PlanHat or similar CSP software