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As a Customer Success Manager I (SMB), you will own the success and health for a segment of Podium’s small business customers. You will develop strategies that increase engagement and delight customers while mitigating churn. You’ll partner with your portfolio customers throughout their Podium journey by listening, understanding and collaborating to ensure they get the most out of Podium’s Interaction Management platform and deliver their business goals. You will ensure customer satisfaction, manage product adoption, and effectively accelerate value for our customers.
What you will be doing:
What you should have:
What we hope you have:
Benefits
Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
Full Time
$85k-120k (estimate)
08/16/2023
06/21/2024
podium.com
TUCSON, AZ
500 - 1,000
2014
Private
COLEMAN MANCHESTER
$50M - $200M
Podium is an online platform that offers customer review management and analytics solutions for businesses.