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What's Under the Hood
DriveTime Family of Brands includes SilverRock, which provides quality warranty and ancillary products, and a customer-friendly claims process.
SilverRock offers a variety of ancillary products and administrative services encompassing everything from GAP coverage to vehicle theft and GPS tracking to dealership fleet management.
That's Nice, But What's the Job?
In short, the SilverRock Customer Service Representative is responsible for inbound and outbound phone calls where you'll be educating and answering questions regarding the customer's warranty.
In long, at SilverRock, we set out to simplify the overly complex and frustrating world of automotive warranties. We explore ways to anticipate customer needs by evolving our self-service options while staying true to our goal of providing world-class customer service.
We believe that this is achieved by hiring masters of customer service that have high emotional intelligence to navigate customer interactions and know how to effectively manage customer conflict while in a fast-paced call center environment.
So, What Kind of Folks Are We Looking for?
We want to make sure you have the ability to rise past them while maintaining an optimistic attitude.
The Specifics.
So What About the Perks? Perks matter
Anything Else? Absolutely.
DriveTime Family of Brands is Great Place to Work Certified! And get this : 90% of our rockstar employees say they feel right at home here.
We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others;
Comparably Awards : Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)!
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime.
Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
Last updated : 2024-04-27
Full Time
Retail
$46k-60k (estimate)
03/04/2024
05/07/2024
drivetime.com
HOUSTON, TX
3,000 - 7,500
2002
Private
$10M - $50M
Retail
DriveTime is an automobile dealership company that specializes in providing selling, financing and maintenance services for used vehicles.
The job skills required for Customer service representative include Customer Service, Call Center, Written Communication, Life Insurance, Leadership, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.