A sense of community, a devotion to excellence—these are what make us Heatherwood.

Heatherwood is a family-owned company on a mission to create high-quality places that inspire a genuine sense of community. As a Service Technician for Heatherwood, you are the driving force in providing great service to our residents in a fast-paced, challenging, and rewarding environment.

What you bring to Heatherwood:

• A positive attitude
• Team first approach to every day
• A track record of being a proven leader.
• A minimum experience of 5 years in a supervisory role in multifamily residential, commercial or hotel maintenance, or similar field experience.
• A customer first approach to providing world class maintenance and service.
• Ability to work directly with the Community Manager to drive effective day to day operations of the maintenance operations at the community. 
• Strong time management and ability to implement and communicate timelines to the field team for timely task execution.
• Ability to manage multiple projects daily and communicate time frames, obstacles and resolutions to the larger team. 
• Strong vendor management experience including, but not limited to; Communicating schedules, providing materials, project execution and vendor accountability. 
• Strong understanding of computer and smart phone skills. Have experience managing a work order system, purchasing and daily budget management.
• Balance between field and administrative workload.

• Strong routines on bill payment, budget variance knowledge and timely budget spend.
• Safe understanding of hand/power tools/mechanical systems and use of PPE
• Flexibility to work overtime and weekends.
• Attention to detail?and?consistently?doing the job right the first time.???
• Universal HVAC Refrigerant Certificate and CPO Certificate

Your Responsibilities:

• Apply a “Safety First” approach to every day at Heatherwood.
• Openness and approachability to feedback and consistent communication with management
• Strong understanding and experience with the following mechanical systems, but not limited to (different types of HVAC equipment, plumbing (boilers, water heaters, drain clearing, fixture replacement), electrical repair and troubleshooting, appliance repair, painting, and carpentry.
• Advanced knowledge of building systems including fire sprinklers, fire alarms, and central mechanical/HVAC systems.
• Manage the day-to-day maintenance expenses of the community, including all bill payments, purchasing, capex invoicing, and offsetting unbudgeted expenses.
• Train and develop maintenance technicians on both technical and administrative skill sets to support growth.
• Strong managerial approach to general building maintenance, capital improvement projects, work order management systems, and the apartment make-ready process.
• Ability to effectively troubleshoot and problem-solve maintenance issues in a fast-paced setting.
• Performance management of all maintenance associates. Includes recognition, performance improvement plans, annual reviews, and verbal/written corrective action.
• Shared responsibility for the “On-Call” schedule with your property and other Heatherwood properties.

Your Development:

• Heatherwood Safety Culture – monthly team safety training
• How your success in maintenance contributes to the communities’ goals
• How to effectively manage your time and communicate in a fast-paced setting
• Experience supporting community management by leading the maintenance operations of the community.
• Pool and Spa training. Support in obtaining CPO (Certified Pool Operator) certificate if required.
• HVAC training and support in obtaining HVAC Universal License. 
• Attention to detail and supporting Heatherwood’s maintenance standards