About Donorbox

Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 80,000 global organizations to raise over $2B in donations. 🚀

Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 120-person team based in 16 states and 23 countries.

🏅In 2023, Donorbox achieved the Leader status in Nonprofit and was recognized for Best Functionality & Features in Fundraising by GetApp. We're proud of what we do, and our product reflects it!

The Role

Donorbox is seeking a motivated Business Operations Associate to join our Operations team and play a crucial role in supporting the day-to-day operations of the business, with a particular focus on project management, process improvement, documentation, and cross-functional collaboration. We are looking for someone business-driven, detail-oriented, and comfortable navigating a variety of different responsibilities.

Responsibilities

Project Management & Documentation:

• Assist in planning, executing, and coordinating projects to achieve business objectives
• Set project timelines, track progress, and ensure timely and within-budget delivery
• Support the company-wide content management migration from Slab to Confluence
• Organize and maintain documentation in Confluence

Process Improvement & Problem-Solving:

• Identify opportunities for process optimization and efficiency 
• Analyze current workflows, suggest improvements, and implement changes
• Address operational issues and challenges, finding effective solutions

Cross-functional Collaboration & Coordination:

• Support teams like IT and Marketing with logistics if they need a helping hand, such as with hardware products or in-person events
• Support people operation functions as needed, such as with swag procurement, wellness program, and team-building activities 

Data Analysis, Documentation, & Reporting:

• Collect and analyze data related to business operations and KPIs
• Prepare and maintain documentation related to SOPs, project plans, and operational guidelines
• Regularly report on key operational metrics to relevant stakeholders

Light Legal Work:

• Send standard contracts such as for freelancing or consulting
• Help review NDAs or contracts from vendors and/or customers
• Assist with any data subpoena requests 

Qualifications & Experience

• Bachelor’s degree or equivalent experience 
• 2-4 years of relevant experience in business, administration, operations, or similar 
• Strong organizational and analytical skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to handle and prioritize multiple responsibilities in a dynamic, changing environment

Details

• Fully remote based in US or Canada (ideal candidates based in EST)
• Salary: $45,000-$75,000 USD, depending on experience and location

Benefits & Perks

• Fully remote work from the comfort of your home
• Eligibility for employee equity plan (stock options)
• Reimbursement package for home office expenses, up to $1.5k
• Health insurance benefits through our PEO partner
• Generous time off policy of 21 days (birthday included 🎉), 8 holidays of your choice, and 2 paid volunteer days
• Wellness program with fitness and mindfulness classes
• Love your work and our mission of serving nonprofits!

The Application Process

We have 5 stages:

1. Apply here and fill out our questions to tell us about you!
2. Prescreen Call with Talent Acquisition Associate
3. Interview with Hiring Manager
4. Final Panel Interview

If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!