Job Overview:
The major responsibility of the Sales Manager is to meet sales and profit goals by recruiting, educating, and motivating quality, fashionable, sales associates. EXCELS and 5- Star Selling, merchandise flow, presentation, and inventory control are crucial to achieve sales and profitability goals. Good communication skills among associates, supervisors and customers are essential for success.

Sales & Margins

• Achieve Sales Plan by goal setting with associates (Goal Sheet)
• Review personal sales each month with associates (IPSS)
• Review department sales quarterly with associates (DDSF)
• Establish Plan of Action to improve underdeveloped business
• Understand Gross Margin and markdown dollars / percent in relationship to your business
• Engage in EXCELS and Five Star Selling and coaching and lead by example

Recruiting, Educating & Coaching

• Recruit / Interview / Hire World Class People
• Educate on EXCELS and 5-Star Selling skills, product knowledge, all systems and procedures
• Motivate by setting goals, utilizing goal sheets and communicating standards and being firm but fair
• Track and Coach to Service Indicators, and identify low producers utilizing the “We Care” program
• Establish good verbal and written communication
• Read, react and communicate to email several times daily

Customer Service

• Ensure all associates are in dress code and wearing name tag
• Ensure all associates are greeting / smiling at every customer executing EXCELS and 5 Star Selling and all customers are being taken care of.
• Motivate each sales associate to obtain one credit application per 40 hours worked and C@D actions
• Sales Managers have store responsibility of floor walk to assure customer service and satisfaction
• Use good judgment and common sense when dealing with customer situations

Merchandising

• Verify merchandise directives have been printed, communicated, and executed
• Merchandise throughout area must have visual impact
• Follow visual guidelines per corporate standards book and directives
• Know Best Sellers and ad merchandise
• Communicate Best Sellers weekly to management and buyers

Staffing

• Ensure 100% usage of planned PASS hours weekly
• Ensure daily staffing on high volume days and ad days
• Ensure weekend and night coverage meet minimum staffing requirements

Inventory Control

• Process new fashion receipts, merchandise to front of department with visual interest
• Execute price changes on a daily basis and ensure ticketing accuracy
• Prepare and execute inventory

Competition

• Know competitors’ pricing and policies
• Meet pricing on legitimate competition

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Job Type: Full-time

Pay: $53,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays

People with a criminal record are encouraged to apply

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Billings, MT 59102 (Required)

Ability to Relocate:

• Billings, MT 59102: Relocate before starting work (Required)

Work Location: In person