Customer Service

• Provides excellent customer service by treating all customers fairly and honestly.
• Follows up on all commitments to customers in a timely manner.
• Makes regularly scheduled sales calls to all assigned customers.
• Maintains an updated call schedule and follows it.
• Keeps customers informed of product features and benefits, new products, bulletins, etc.
• Resolves all customer issues with sales orders, quotes, returned products, product warranty, credit, etc. by the end of the following business day.

Product responsibilities

• HVAC supplies and equipment, refrigeration products, food service, and other product categories.

Sales

• Develops and maintains a sales plan for each account.
• Recommends products to meet customer needs.
• Responds to all selling opportunities.
• Informs customers of new products Thermal Supply offers.
• Informs customers of sales specials and marketing promotions.
• Assists in new product identification and introduction including recommendations on inventory stocking and training.
• Gathers “field intelligence” and provides this information to Branch and VP of Sales.
• Actively participates in monthly sales performance reviews with VP of Sales.
• Actively recruits new customers.

Customer Development

• Informs customers of scheduled training classes and dealer meetings and gets a high percentage of customers to attend.
• Attends training sessions with dealers.
• Partners with vendor representatives to increase total sales.
• Works with customers sales team to increase sales to the final consumer.
• Deliver and review monthly sales reports with business owner/general manager/sales manager.
• Attends factory training and dealer recruitment trips when required.

Skills:

• Proficient sales ability with the ability to build and action a robust sales plan
• Excellent communication and presentation skills; both verbal and written
• Proficient computer skills required including Microsoft Office and internal systems like CRM, expense reporting, etc.
• Strong relationship building and customer service skills with the ability to generate new business through negotiating and carrying out a sales plan
• Strong organizational and multi-tasking and time management skills
• Ability to focus and high level of attention to detail
• Ability to read and interpret construction documents and drawings/plans
• Knowledge of HVAC products, services, customers and market trends
• Demonstrates discernment and sound judgment
• Self-motivated with the ability to work autonomously with minimal supervision
• Ability to apply good judgement, strong work ethics and integrity on the job.

Experience: 

• Minimum 2 years of sales experience preferably within the HVAC industry
• High School Diploma or GED equivalent
• College degree preferred