500 Customer Care Manager Jobs in San Antonio, TX
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Digital Pro Lab is Hiring a Customer Care Manager Near San Antonio, TX
About us
Where Photo Takes Become Print Makers
Digital Pro Lab is a professional photo lab in San Antonio, TX. We are team-centric, photo-focused, and at Digital Pro Lab, our company is comprised of talented and creative people from varying backgrounds and fields of expertise. A mixture of artists, print makers, photographers, designers, historians, and master creators, together, we aim to provide the best possible photo care, quality, and expertise to our community.
Our work environment includes:
- Lively atmosphere
- On-the-job training
- Company perks
- Casual work attire
- Company perks
- On-the-job training
- Safe work environment
- Casual work attire
Job Overview:
We are seeking a highly motivated and experienced Customer Care Manager to join our team. As a Customer Care Manager, you will be responsible for overseeing the customer service department and ensuring the highest level of customer satisfaction. This is a key leadership role that requires strong communication, project management, and analytical skills.
Duties:
- Supervise and lead a team of customer service representatives
- Develop and implement customer service policies and procedures
- Monitor customer interactions to ensure quality service delivery
- Analyze customer feedback and implement strategies for improvement
- Manage customer escalations and resolve complex issues
- Collaborate with other departments to ensure seamless customer experience
- Negotiate contracts with vendors to optimize service delivery
- Provide sales support by assisting with customer inquiries and product information
- Fluent in Spanish or other multilingual abilities is a plus
Requirements:
- Proven experience in a customer service management role
- Excellent communication and interpersonal skills
- Strong project management abilities
- Ability to analyze data and make data-driven decisions
- Proficient in managing multiple priorities and meeting deadlines
- Photography and photo editing software proficiency preferred but not required
- Sales experience is preferred but not required
- Fluent in Spanish or other multilingual abilities is a plus
We offer competitive compensation and benefits package, including medical insurance, employee discounts, and opportunities for professional development. If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you.
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Management: 3 years (Required)
- Sales: 3 years (Preferred)
Ability to Commute:
- San Antonio, TX 78216 (Required)
Ability to Relocate:
- San Antonio, TX 78216: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
$84k-108k (estimate)
05/10/2024
05/26/2024
The job skills required for Customer Care Manager include Customer Service, Leadership, Project Management, Customer Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Manager positions, which can be used as a reference in future career path planning. As a Customer Care Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Manager. You can explore the career advancement for a Customer Care Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Manager job description and responsibilities
Customer Service Managers listen to the needs and desires of customers and lead a team of Customer Service Representatives.
04/24/2022: Gary, IN
Customer service managers ensure customers are satisfied at all times before, during, and after a visit or transaction.
04/15/2022: Laramie, WY
They keep up with current customer success trends to ensure they are up-to-date with customer expectations.
02/16/2022: Gastonia, NC
Customer care managers look out for their customer’s business and work with them to find solutions to pain points.
02/14/2022: Las Vegas, NV
Maintain accurate records and document all customer service activities and discussions.
02/09/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Manager jobs
Take time to understand what each customer needs and help customers take the shortest route possible.
03/05/2022: Saint Cloud, MN
Practice active listening and figure out a plan to help customers right then and there.
05/08/2022: Hartford, CT
An aspiring Customer Service Manager needs a strong set of management, leadership, and business skills to take their career to the next level.
05/09/2022: Wilmington, DE
Customer service managers must also create an environment where employees feel valuable to the organization.
04/21/2022: Evansville, IN
The customer service manager must be able to work with people with different needs.
03/03/2022: Birmingham, AL
Step 3: View the best colleges and universities for Customer Care Manager.
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